Hi @Koti Majji  -Did you verify the Task Sys ID against the actual Sys ID of the case record? It’s possible the code is not entering the if loop due to a mismatch.

I’m excited to submit my entry for the #BuildWithBuildAgent challenge! For this challenge, I built an onboarding experience application called “Rise & Shine.” My goal was to test how far I could go using natural-language prompts alone inside the Serv...