laurentapia
Administrator

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Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured ServiceNow application via natural language. #BuildWithBuildAgent is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app! 

 

Join the challenge to get recognized and inspire the ServiceNow Community with what you can build using Build Agent. 

 

Complete the Challenge

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What is Build Agent? 

 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It’s designed to support developers of all backgrounds, whether you're just starting out or a veteran of the platform. 

 

Build Agent is what we’ve been calling an accelerating tool; it accelerates your build process so you can bring ideas to life faster. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the user interface components. 

 

Just describe a task using natural language, and the agent manages the entire build process. 

 

Why Join the #BuildWithBuildAgent Challenge? 

 

  • Get hands-on with ServiceNow’s innovative agentic AI tool 
  • Inspire others by sharing what you built 
  • Earn recognition in the Community

 

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How to Participate: 

 

  1. Get Started: Go into your ServiceNow IDE in your instance. Once you have activated the Build Agent skill (pre-installed on Personal Developer Instances), you can create a new application or edit an existing ServiceNow IDE app using natural language prompts. Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 
  2. Document: Share your experience with others by submitting a description (300 words or more), a quick video, or an infographic about your app on social media with the hashtag #BuildWithBuildAgent. 
  3. Share: Comment on this blog post and be sure to attach a link to your social post. Include a brief description of your experience using Build Agent!

 

For more information on how to get started, feel free to check out the FAQs at the bottom of this post or watch the video walkthrough below. 

 

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Getting Started with Build Agent 

 

Need help getting started? Check out the video below to learn how to get started with ServiceNow Build Agent and how to enter the #BuildWithBuildAgent Challenge. 

 

 

https://devlink.sn/EarlBuildWithBlog 

 

We’ve also compiled a helpful list of resources in our FAQs to help you get started. Explore how to participate, content creation tips, and more below. You can also access our #BuildWithBuildAgent toolkit for comprehensive guidance and best practices here. 

 

Still have questions? Our Community is here to support you every step of the way. Feel free to ask a question on this blog or our Now Assist forum. You can also reach out to us at buildwith@servicenow.com. Please note that response times may vary! 

 

Get started today and show us what you can build with Build Agent! 

 

 

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General FAQs

 

Where Do I Enter?  

 

To enter, please follow all official guidelines and submit your entry by replying to this Community blog post. Your response should include a description of what you created using Build Agent, along with a direct link to your social media post where you shared your creation! Make sure to include #BuildWithBuildAgent in your social media post to enter the challenge. 

 

How can I get started? 

 

Access Build Agent in Personal Development Instance on developer.servicenow.com and sign in or create a free account. Click "Request Instance," choose the latest release, and submit your request. You'll get a URL and admin credentials within minutes to start building. 

 

How many natural language prompts can I use? 

 

For this challenge, users with Now Assist for Creator licenses have no limit! For everyone else, your ServiceNow Instance will be limited to 25 prompts. PDIs on developer.servicenow.com have a limit of 10 prompts per instance. Want to keep building with Build Agent? Just back up your work, release your Personal Developer Instance, request a new one, and continue creating your application. 

 

Where and What Do I Post on Community?  

 

Post it right here! At the bottom of this blog, leave a comment with a link to your social post, along with a description of what you’ve built using Build Agent. 

 

Do You Have Any Tips for Content Creation? 

 

We have compiled resources to help guide you through the #BuildWithBuildAgent content creation process here! 

 

Where and What Do I Post on Social Media?  

 

You can post on any social media platform, whether it’s LinkedIn, YouTube, X, Instagram, or public forums such as Reddit or Stack Overflow. You’re also welcome to share what you built using Build Agent on a personal or company blog or website. Just make sure your post is publicly accessible and includes #BuildWithBuildAgent ! 

 

Here’s an example of a social post: 

 
 

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What if I Don’t Have Social Media or Don't Want to Post Publicly?  

 

Not to worry! Please send an email to BuildWith@servicenow.com, and we will contact you to redeem your swag.  

 

When Will I Receive My Swag?  

 

To receive swag, you must have completed the challenge by November 23, 9:00 AM PST, and placed your swag order no later than November 24th, 9:00 AM PST. Swag was available only while supplies lasted.

You can expect your swag to arrive in late January or early February. If you’re located outside the United States, please allow additional time for shipping. 

 

Do I Need to Fill Out a Submission Form?  

 

No submission form is required! Just follow the guidelines above and you’re good to go!  

 

How do I get featured in the App Gallery? 

 

Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 

 

These prompts give us insight into your creative process and will help the team behind Build Agent choose which apps to showcase in the App Gallery. 

 

When Does the Challenge End?  

 

While the challenge officially concluded on November 24th, we welcome you to continue sharing your apps past this date. 

 

Who is Eligible to Enter the Challenge?  

 

We invite everyone aged 18 and above to join us! Whether you're an absolute beginner or an experienced developer, your contribution is valued! 

 

I Have a Problem Who Do I Reach Out to? 

 

Please comment directly on this blog or email buildwith@servicenow.com with #BuildWithBuildAgent Challenge in the subject line. Please refrain from emailing your entries to this address! We are monitoring the comments for your submissions.  

 

Do you have an example of what I should share on this Community blog?  

 

Yes! Here is an example for you. Be sure to include a link to your social media post! 

 

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Technical FAQs

 

What are the usage limits? 

 

For Personal Developer Instances (PDI), there is a limit of 10 prompts per instance per month. For customer instances that acquire Build Agent from the ServiceNow Store, there is a limit of 25 prompts per instance per month. For instances that are licensed for Now Assist for Creator, limits are based on your license. 

 

When are usage limits reset? 

 

PDI usage limits for Build Agent prompts reset every 30 days starting from the day on which the limit is set. 

 

What if I run out of usage or used all my prompts before this challenge? 

 

The limit is per instance, so you can elect to release your current PDI and request a new one, which will reset the usage count. Remember to back up any important work on your instance before you release it. 

 

How long can each prompt be? 

 

Very long. Feel free to be as simple or verbose as you want in each prompt. You can copy and paste large console logs, lengthy Product Requirement Documentation, or even huge error messages.  

 

What else does Build Agent handle besides writing the code? 

 

  • Compiling and validating source files 
  • Testing of its own files 
  • Pushing builds into the instance 

 

How does Build Agent differ from AI Agents or Agentic AI? 

 

While both names share “Agent,” Build Agent focuses on dev automation, whereas AI Agent (Agentic AI) focuses on task automation within workflows. Build Agent is an AI Agent. 

 

What are the limitations of Build Agent? 

 

Generally speaking, Build Agent is currently limited to the following abilities: 

 

  • ServiceNow Fluent via the ServiceNow SDK  
  • React based web components for user interfaces 

 

To see what ServiceNow metadata that Build Agent is able to create and edit on your behalf (like business rules, client scripts, tables, etc.), check out the documentation for Fluent here:

 

https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-sdk/conc... 

 

That means Build Agent’s scope is currently explicit. If it is not part of the Fluent SDK, then it cannot build it. But that also means that the capabilities of Build Agent are constantly growing as more and more metadata types are being added to the Fluent framework. 

 

What that will look like as you build your applications: Build Agent will elect to write scripted code instead of building a Flow Designer action or flow. Or another example: telling Build Agent to build something that it doesn’t have access to and forcing it to move forward despite this might cause it to build it a different way or simulate that it built it. 

 

Always remember that Build Agent is utilizing generative AI and can hallucinate. 

 

 

Where can I learn more about Build Agent and how to acquire it for my company? 

 

Read more about the product of Build Agent and Enterprise Vibe Coding at https://www.servicenow.com/products/vibe-coding.html#faq, including questions regarding governance and how Build Agent relates to App Engine. 

 

 

Terms and Conditions  

No purchase is necessary. #BuildWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins November 12, 2025, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on November 24, 2025, at 11:59 p.m. PDT.  

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.   

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.  

The prize includes the official 2025 #BuildWithBuildAgent tote bag, while supplies last. The brand of tote bag may vary. Tote bag may take up to 4 weeks or longer to arrive once ordered. Approximate Retail Value (“ARV”): $10 USD.  

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.  

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

 
614 Comments
RishabhS
Tera Contributor

Healthcare Management System

As part of the #BuildWithBuildAgent Challenge, I developed the Healthcare Management System app on the ServiceNow platform. This solution streamlines patient records, appointment scheduling, and secure medical data management—helping healthcare providers deliver more efficient, patient-focused care. I used the simple prompt "Create a app which helps patients for scheduling appointment for doctor and providing prescription."
#HealthcareManagementSystem #ServiceNow #BuildWithBuildAgent

 

🌟Key Features Available:

📊Patient Portal Dashboard

  • Real-time appointment statistics
  • Active prescription tracking
  • Quick action buttons for scheduling

📅Smart Appointment Scheduling

  • Doctor selection with specialties
  • Date/time validation
  • Automatic status management
  • Cancellation and confirmation workflows

💊Prescription Management

  • Automatic end date calculation
  • Status tracking (Active/Expired/Discontinued)
  • Pharmacy information
  • Refill management
  • Side effects warnings

🔐Role-Based Security

  • Patient, Doctor, Nurse, Receptionist, Healthcare Admin roles
  • Appropriate data access controls
  • Secure API endpoints

🤖Business Automation

  • Automatic appointment notifications
  • Prescription expiration tracking
  • Status updates and alert

    RishabhS_1-1763475045109.png

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QuangKhánhL
Tera Explorer

Submission for the #BuildWithBuildAgent Challenge: MentorMatch

 

Hello Community!

I’m incredibly excited to share my entry for the #BuildWithBuildAgent Challenge. My goal was to create a solution that wasn't just functional, but also offered a beautiful, modern User Experience that users would actually enjoy using.

My application is called MentorMatch, a centralized platform designed to connect employees seeking guidance (Mentees) with experienced colleagues offering expertise (Mentors).

What I Built: Using natural language prompts, Build Agent successfully constructed a full-stack application packed with essential features:

  • Interactive Mentee Portal: Mentees have a dedicated space to search for mentors through a visual gallery. Once connected, they can define and track goal progress directly within the portal to ensure the mentorship is productive.

  • Streamlined Mentor Portal: Mentors get a clear dashboard to view their active mentees and manage incoming connections. The Approve/Reject workflow is built right into the UI, allowing them to accept new mentees with a single click.

  • Self-Service Profile Management: Both Mentees and Mentors can edit their own profiles, updating skills, bios, and availability in real-time to keep the directory accurate.

  • Modern, Aesthetic UI: I specifically prompted for a "clean, minimalistic design with a warm pastel color palette," and Build Agent delivered! It utilized card-based layouts with elegant shadow borders for the mentor listings and profile cards, moving away from standard list views.

  • Complete Automation: A functional Flow Designer workflow handles the lifecycle—sending approval requests to Mentors and triggering automatic email notifications based on their decision.

My Experience: I was amazed by how Build Agent handled the complex feature requirements. It didn't just build tables; it built processes. It understood that a mentorship app needs both a discovery phase (searching) and an execution phase (goal tracking). It saved me days of development time and allowed me to focus on refining the look and feel.

 

Link to my product:

 

Link to my post: MentorMatch - LinkedIn 

 

#ServiceNow #BuildWithBuildAgent #AppEngine #AI #Mentorship

 

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varaprasadav
Tera Explorer

Hello Everyone!

As part of the hashtag
#BuildWithBuildAgent challenge, I’m thrilled to share that I’ve built a custom scoped application portal – “VR Gold Shop” 

I built the entire app using Build Agent with simple natural language prompts - no manual coding needed!
LinkedIn Post :- VR Gold Shop 

Astik Thombare
Tera Sage

Step-by-Step Walkthrough: Building RetainSense Pulse with ServiceNow Build Agent

As part of the #BuildWithBuildAgent challenge, I used ServiceNow’s Build Agent to create a scoped application called RetainSense Pulse, built entirely from natural language prompts.

This app helps organizations run a weekly employee wellbeing check-in, understand team sentiment, calculate risk trends, and take proactive action. Here’s a step-by-step breakdown of how I built and demoed the app on my Personal Developer Instance (PDI).

 

LinkedIn Post :https://www.linkedin.com/posts/ath05_buildwithbuildagent-servicenow-buildagent-activity-739656583611...

 

🧩 Step 1: Define the App Concept

I started with a simple goal:
Create a wellbeing and engagement platform where employees submit a weekly check-in, and managers/HR can monitor team health through dashboards and responses.

I wanted:

  • A sliding multi-step wellbeing survey (engagement, workload, support, motivation, notes, help request)

  • A backend table to store weekly check-ins and calculate risk

  • A dashboard showing KPIs, trends, and team health

  • A responses console with filters and a details drawer

  • A guided product tour to help users understand the UI

  • Clean, premium UI with floating gradient panels, modern cards, and icons/images (no emojis)


🧠 Step 2: Prompt Build Agent

I used the following prompt:

“Create a scoped application called RetainSense Pulse for weekly employee wellbeing check-ins. Include a sliding survey with questions for engagement, workload, support, motivation, notes, and help request. Store responses in a check-in table with an automated risk scoring formula. Build a dashboard with KPIs (average risk, participation rate, engagement), a 12-week trend chart, and a team health grid. Add a responses list with filters and a detail drawer. Include a guided product tour.
Use a clean white UI with premium floating gradient panels and modern cards.”

Build Agent responded with a fully scoped and functional application:

  • Survey form with validations

  • Automated logic for scoring and alerts

  • Dashboard with KPIs and charts

  • Responses list + details panel

  • Role-based access (employee, manager, HR, admin)

  • Pre-built flows and UI components


📊 Step 3: View of the Generated App

 

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DamayantiS
Tera Explorer

Hello everyone,
Thrilled to share that I’ve completed the #BuildWithBuildAgent Challenge, and the experience has been absolutely incredible!

As part of the #BuildWithBuildAgent challenge, I used ServiceNow’s Build Agent to create a scoped application called Travel Budget Planner. The app helps users plan smart, cost-efficient trips by generating travel recommendations—flights, hotels, and estimated total cost—based on their budget and preferences.
Here’s a full walkthrough of how I built it.

Step 1: Define the App Concept
I started with a clear goal: build an app that helps users plan trips within their budget using automated recommendations.
Key features I envisioned:
✈️ Destination & date selection form
💰 Budget-based cost calculation
🏨 Automated flight + hotel recommendations
🔁 Real-time travel option filtering based on budget
📊 Dashboard insights for travel spend & trends
🧭 A modern, clean, mobile-friendly booking interface

Step 2: Prompt Used for Build Agent

Here’s the prompt I used:
“Build an application called Travel Budget Planner. The purpose of this app is to allow users to plan trips by entering their destination, travel dates, and budget. The system should fetch flight and hotel options, automatically calculate estimated costs, and recommend the best travel plan based on the user’s budget. Create a clean, modern, and mobile-friendly UI for trip planning. Generate dashboards to display travel insights like average trip cost, budget compliance, destination trends, and recent travel plan activity.”

Step 3: Explore the Application
The app includes four main tabs:
🖥️ Dashboard – Travel statistics & cost insights
📝 Plan Trip – Enter trip details & generate recommendations
📂 Generated Plans – View previously created itineraries
📊 Reports – Trends like top destinations, average cost, budget match rates

🚀 Key Features Delivered

 Complete Trip Management - Destinations, dates, budgets, currencies, status tracking
 Expense Tracking - Categories, costs, quantities, booking status
 Travel Options - Recommendations, ratings, providers, pricing
 Budget Analytics - Category-based tracking, variance analysis
 Auto Calculations - Budget status updates automatically via business rules
 Sample Data - 3 sample trips + 5 expenses for immediate testing
 Modern UI Dashboard - Professional interface with quick actions
 Multi-currency Support - USD, EUR, GBP support
 Mobile Responsive - Works on all devices

Everything worked smoothly, showing how Build Agent can deliver a helpful, automated travel-planning experience with minimal manual effort.

 

Screenshot 2025-11-18 193431.pngScreenshot 2025-11-18 193550.png



LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:ugcPost:7396570353067577344/

Astik Thombare
Tera Sage
 

Step-by-Step Walkthrough: Building RetainSense Pulse with ServiceNow Build Agent

As part of the #BuildWithBuildAgent challenge, I used ServiceNow’s Build Agent to create a scoped application called RetainSense Pulse, built entirely from natural language prompts.

This application enables organizations to run a weekly employee wellbeing check-in, calculate risk trends, analyze team sentiment, and take early action to support employees. I built and demoed the full app on my Personal Developer Instance (PDI).

 

LinkedIn Post : https://www.linkedin.com/posts/ath05_buildwithbuildagent-servicenow-buildagent-activity-739656583611...


🧩 Step 1: Define the App Concept

I started with a clear purpose:
Build a wellbeing and engagement platform where employees submit a weekly check-in, and managers/HR can understand team health through dashboards and responses.

The core components I wanted:

  • A multi-step sliding wellbeing survey (engagement, workload, support, motivation, notes, help request)

  • A backend check-in table with automated risk scoring

  • A dashboard with KPIs, charts, and team health metrics

  • A responses console with filters & a detail drawer

  • A guided product tour for first-time users

  • A clean, premium white UI with floating gradient panels, icons/images, and modern card layouts


🧠 Step 2: Prompting Build Agent

Here is the exact prompt I used:

“Create a scoped application called RetainSense Pulse for weekly employee wellbeing check-ins. Include a sliding survey with questions for engagement, workload, support, motivation, notes, and help request. Store responses in a check-in table with an automated risk scoring formula. Build a dashboard with KPIs (average risk, participation rate, engagement), a 12-week trend chart, and a team health grid. Add a responses list with filters and a detail drawer. Include a guided product tour.
Use a clean white UI with premium floating gradient panels and modern card styling. Use icons/images only (no emojis).”

Build Agent generated a complete working application:

  • Survey with validation & multi-step navigation

  • Automated risk scoring & alerts

  • Dashboard with KPIs and long-term trends

  • Responses table with filtering + drawer view

  • Pre-configured roles (employee/manager/HR/admin)

  • Fully functional flows and client logic


📊 Step 3: Result — Working Wellbeing Platform

AstikThombare_0-1763480184310.pngAstikThombare_1-1763480199636.png

 

AstikThombare_2-1763480220574.png

 

 

Damayanti Sarod
Tera Guru

Hello everyone,
Thrilled to share that I’ve completed the #BuildWithBuildAgent Challenge, and the experience has been absolutely incredible!

As part of the #BuildWithBuildAgent challenge, I used ServiceNow’s Build Agent to create a scoped application called Travel Budget Planner. The app helps users plan smart, cost-efficient trips by generating travel recommendations—flights, hotels, and estimated total cost—based on their budget and preferences.
Here’s a full walkthrough of how I built it.

Step 1: Define the App Concept
I started with a clear goal: build an app that helps users plan trips within their budget using automated recommendations.
Key features I envisioned:
✈️ Destination & date selection form
💰 Budget-based cost calculation
🏨 Automated flight + hotel recommendations
🔁 Real-time travel option filtering based on budget
📊 Dashboard insights for travel spend & trends
🧭 A modern, clean, mobile-friendly booking interface

Step 2: Prompt Used for Build Agent

Here’s the prompt I used:
“Build an application called Travel Budget Planner. The purpose of this app is to allow users to plan trips by entering their destination, travel dates, and budget. The system should fetch flight and hotel options, automatically calculate estimated costs, and recommend the best travel plan based on the user’s budget. Create a clean, modern, and mobile-friendly UI for trip planning. Generate dashboards to display travel insights like average trip cost, budget compliance, destination trends, and recent travel plan activity.”

Step 3: Explore the Application
The app includes four main tabs:
🖥️ Dashboard – Travel statistics & cost insights
📝 Plan Trip – Enter trip details & generate recommendations
📂 Generated Plans – View previously created itineraries
📊 Reports – Trends like top destinations, average cost, budget match rates

🚀 Key Features Delivered

 Complete Trip Management - Destinations, dates, budgets, currencies, status tracking
 Expense Tracking - Categories, costs, quantities, booking status
 Travel Options - Recommendations, ratings, providers, pricing
 Budget Analytics - Category-based tracking, variance analysis
 Auto Calculations - Budget status updates automatically via business rules
 Sample Data - 3 sample trips + 5 expenses for immediate testing
 Modern UI Dashboard - Professional interface with quick actions
 Multi-currency Support - USD, EUR, GBP support
 Mobile Responsive - Works on all devices

Everything worked smoothly, showing how Build Agent can deliver a helpful, automated travel-planning experience with minimal manual effort.

Screenshot 2025-11-18 193431.pngScreenshot 2025-11-18 193550.png

LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:ugcPost:7396570353067577344/

Mohamed Rahim
Tera Explorer

ServiceNow is taking Enterprise Service Management to the next level with Build Agent.
Using this powerful capability, I developed an AI-driven application that helps organizations automatically monitor and triage incidents. The AI agent identifies and analyzes incidents in real time, and when volumes exceed ten, it transitions into a Major Incident Manager role—evaluating impacted configuration items, assessing service impact, and engaging the right teams for resolution.

To support executive visibility, I created an intuitive dashboard that gives CIOs and leadership teams clear insights into incident trends, service performance, and six-month historical analyses.

For many organizations, incident triage and monitoring require full-time teams dedicated to these tasks. With AI-enabled automation, these resources can now focus on governance, continuous service improvement, and driving higher business value.
All of this was made possible through natural language development using ServiceNow Build Agent. It took just five minutes to define the business problem—Build Agent handled the rest: troubleshooting, refining, and deploying the solution seamlessly.

#NewEra
#ServiceNow
#BuildWithBuildAgent

 

Link to Social Media Post: Click Here

MohamedRahim_0-1763481268833.png

 

VenkataSaiJ0281
ServiceNow Employee

I’m excited to submit my entry for the #BuildWithBuildAgent challenge!

For this challenge, I built an onboarding experience application called “Rise & Shine.” My goal was to test how far I could go using natural-language prompts alone inside the ServiceNow IDE. I was pleasantly surprised by how intelligently Build Agent handled data modeling, UI generation, logic setup, and iterative refinements.

The app features a structured 4-week onboarding journey, weekday-only scheduling, a dynamic progress dashboard, streak tracking, badge achievements, and a meaningful progress report. I also implemented realistic demo data with Foundation, Learning, Growth, and Mastery week themes. Build Agent made these enhancements incredibly smooth—it felt like collaborating with a co-developer who instantly understood every instruction.

I’ve shared a detailed more than 300-word write-up and screenshots on LinkedIn here:
https://www.linkedin.com/posts/venkata-sai-kumar-juturi-550190203_buildwithbuildagent-buildwithbuild...

I’m excited to keep experimenting with more complex use cases and deeper workflows.
Thank you to the Developer Advocate team for hosting this challenge—really enjoyed working with Build Agent and learning what’s possible with natural-language development on the Now Platform!

TausifAhmedS
Tera Contributor

I recently explored the Build Agent capabilities and used it to develop a complete IT Operations Hub directly through natural language instructions—no manual configuration required.

 

Instead of starting from tables and scripts, I simply described what the application should do, and Build Agent generated everything from:

  • A real-time workspace for incident visibility

  • Monitoring views for MID Server health

  • Insights into CMDB data accuracy

  • Tracking of automation and orchestration jobs

  • A dedicated QR-based asset access tool

What stood out was the speed and clarity of the process. The AI translated operational problems into platform solutions instantly, allowing me to focus on design and outcomes rather than technical setup.

 

This experience really demonstrated how AI development can transform how we build operational applications on ServiceNow—faster, smarter, and closer to business intent.

 

🔗 Here’s my full LinkedIn post with more details: LinkedIn Post 👈