This Q&A captures a technical exchange between ServiceNow and a telecommunications operators undertaking a large-scale AI integrations. The discussion covers AI capability selection, integration architecture, governance requirements, and agentic orch...

The move toward Autonomous Networks is already in progress. Leading telecom operators are shifting from isolated automation to intent-driven, self-governing operations, aiming for networks that are more resilient, efficient, and aligned with both cus...

Background   A lot of legacy inventory vendor platform was built on a generalized system, which closely resembles ServiceNow (SN) in architectural flexibility and extensibility but uses outdated technology and principles. At its core, the legacy inve...