This article introduces the concept and behaviour of Inflight Change & Cancels in ServiceNow Order Management. (SOMT i.e. Sales & Order Management for Telecom)   DYK (Did You Know) is a series of articles that introduces simple and basic concepts of ...

This article gives an overview of the different Catalog relationships supported by ServiceNow Catalog Management under the TSM Application.       Feature: Catalog Relationships  Application: Telecom Service Management  Release: All applicable    DYK ...

This article gives an overview of a typical Change Order in Order Management.       Feature: Change Order in OM Application: Order Management  Release: All applicable    DYK (Did You Know) is a series of articles that introduces simple and basic conc...

This article gives a tip on closing domain orders if there is no orchestration plan attached to it.   Feature: Closing Domain Orders  Application: Order Management  Release: All applicable    DYK (Did You Know) is a series of articles that introduces...

This article gives an overview of the Asynchronous order processing feature.   Feature: Asynchronous Order Processing  Application: Order Management  Release: Utah onwards   DYK (Did You Know) is a series of articles that introduces simple and basic ...