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‎01-29-2025 03:41 AM
Namaste!
i was working on an email notification in which i want is that i have two anchor tags one for approve and one for reject i want is that when i click on buttons the requested record gets approved or reject so can anyone tell me how can i use onclick in email script i tried but its always running regardless i click or not on the button.
Solved! Go to Solution.
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‎01-29-2025 05:23 AM
not possible, users can approve in only 2 ways
1) click that link or button and it opens that approval record in instance and they click Approve/Reject
OR
2) reply to that email and inbound action will process and mark the approval as approve or reject
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-29-2025 04:47 AM
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‎01-29-2025 05:23 AM
not possible, users can approve in only 2 ways
1) click that link or button and it opens that approval record in instance and they click Approve/Reject
OR
2) reply to that email and inbound action will process and mark the approval as approve or reject
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-29-2025 06:48 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-29-2025 09:46 PM
Thank you!