Hi All,we are looking to configure Advanced Work Assignment for Incidents and Catalog tasks. We are not using virtual agent or agent chat. Can we implement AWA without virtual agent or agent chat. If yes, how can we configure this from starting? Is t...
I'm trying to write a business rule that prevents an incident from being proposed as a major incident if the user lacks MIM roles, but it's not aborting the proposal. This is my condition and code: (function executeRule(current, previous /*null when...
Hello everyone, We are working on rolling out Virtual Agent at our company and one of the questions that I've been asked is related to being able to determine when a ticket is opened by someone while they're interacting with Virtual Agent. I've read...
Hello Community! I'm using the API /api/sn_sc/servicecatalog/items/{sys_id}/order_now to create a request and its ritm from a 3rd party tool. I used the following body{ "sysparm_quantity": 1, "sysparm_requested_for": "ashley.parker", "variab...
Dear Community, I'm traying to train PI Similarity feature on sn_customerservice_case table. But my training fail on step 2 (Preparing Data) with the error: "NSE0014:Failed to initialize pipeline : No columns to parse from file" Do you know what it i...
Users how to delete 'email client template'. any incorrect or duplicate email client templates. without admin role.
Hi All,We are considering reducing the maximum size of attachments system property "com.glide.attachment.max_size" value from 1024 Mb (OOTB) to 200 Mb. Has anyone implemented this change in their projects? If so, could you share any insights on poten...
I need to add many record to list, when on page loading. and the record not be insert into tables.How can i do it?
We are looking for a way to track repeatable tasks for various departments to complete routine work. Before going the custom application route, I want to make sure I'm not overlooking any OOB solutions that are designed for this type of task.
Build an integration with any third party application and based on the incident state changes trigger that integration and fetch the status and response body and populate in incident form.
Hi ,Arr=[abc@gmail.com,xyz@gmail.com,pqr@gmail.com]I need to retrieve name from the given array list.for eg: abc, xyz, pqr
Hi All, We updated the choice list on the sn_feature_table. But the form is not showing the updated values in the drop down selection.
Hi, In UI Builder I can use List Selector or Content Tree, but I have special requirement:I want to block selecting items at Root elements I am providing data to those components as Json and I can set any extra parameter, but I cannot find anything l...
I have a catalog variable 'Expiration Date' which is a date variable and have another variable 'Is the exemption related to' which has 3 values a, b and c. Now the requirement is, if the value of the variable 'Is the exemption related to' is a then t...
can anyone help me with this When I click on the Flow Context in the RITM form, I cannot view the flow execution details. Instead, it redirects me to this page. Could someone guide me on how to check the execution details?
