Access Dom in email script

gauravagarw · ‎01-29-2025

Namaste!

i was working on an email notification in which i want is that i have two anchor tags one for approve and one for reject i want is that when i click on buttons the requested record gets approved or reject so can anyone tell me how can i use onclick in email script i tried but its always running regardless i click or not on the button.

Ankur Bawiskar · ‎01-29-2025

@gauravagarw

not possible, users can approve in only 2 ways

1) click that link or button and it opens that approval record in instance and they click Approve/Reject

OR

2) reply to that email and inbound action will process and mark the approval as approve or reject

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Viraj Hudlikar · ‎01-29-2025

Hello @gauravagarw

Hope this thread is helpful to you.

https://www.servicenow.com/community/developer-forum/how-to-add-button-in-email-notification/td-p/31...

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Viraj Hudlikar · ‎01-29-2025

Hello @gauravagarw -

I believe you are doing great.

Thank you for marking my response as helpful! 😊

I hope your concern has been fully addressed. If it resolves your issue, please consider marking it as the accepted solution. This will ensure others in the community can benefit from the solution too.

Thanks & Regards
Viraj Hudlikar.