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Actual Elapsed time Showing seconds as it does not carry forward the previous time

Saranya Babu1
Tera Expert

yesterday

Hello Team,

 

We have issue in production in which we have SLA configured in such a way that based on priority SLA will get attached.Customer is expecting the final SLA it should have cumulative pause duration as well actual elapsed time. Is this functionality existing in ServiceNow?

 

 

 

SaranyaBabu1_0-1784090750040.png

 

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2 REPLIES 2

Vasantharajan N
Tera Sage

27m ago

@Saranya Babu1 - There is no OOTB functionality for your requirement. You may consider defining the Metric definition to provide you the cumulative duration for the task_sla records. 


Thanks & Regards,
Vasanth
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Saranya Babu1
Tera Expert
In response to Vasantharajan N

22m ago

How they can do a reporting for case how much time they have worked?

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