Conditional Logic on Email Notifications

[sseverance]

For email notifications, is it possible to use conditional logic for what the email will contain? For instance, if the short description contains "application related request" then add another piece of information like the long description? 

[joshuajacks]

@sseverance 

Sure! Depending on what you're using to generate the notification, you can use a mail script:
https://www.servicenow.com/docs/r/platform-administration/c_ScriptingForEmailNotifications.html

Or if you're using the "send email" flow action, then you can specify the logic that creates the email body.

[Ankur Bawiskar]

@sseverance 

yes this is feasible

you can use email script and use script there to add dynamic email body, even dynamic subject etc

Scripting for email notifications 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bhargavi Patel]

Hi @sseverance 

Yes. You can use Mail Scripts or Notification Email Scripts to add conditional logic to the email content.

if (current.short_description.indexOf("application related request") > -1) {
template.print(current.description);
}

This prints the long description only when the short description contains "application related request".

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.