Advanced work assignment - I need to set agent capacity queue wise and not Service Channel

[Prajwal Agrawal]

Hi,
In AWA, I have created Service channel and in that I have set 'Default capacity' under capacity and utilization tab.

It is setting default capacity for all the queues in that service channel.
My requirement is that I want to set agents capacity at queue level and not service channel level .For example if I have created 5 queue under the service channel then For first queue I need 4 as max capacity , then for second queue it should be 10 .
Is there any way to achieve this.

Thanks,

Prajwal
 

[Prajwal Agrawal]

• There is agent override related list is there but that sets on agents level , but couldn't able to find at queue level