Hi everyone,
In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed:
"All done! Is there anything else I can help you with?"
"How was your chat? Give Feedback"
I have already verified that:
Response Feedback is disabled.
Enhanced Chat is not enabled.
I still see the "How was your chat? Give Feedback" prompt after the conversation ends.
Could anyone help me understand:
Where is this "How was your chat? Give Feedback" prompt configured?
Is it an OOB feature in Zurich?
Is there a system property or another configuration that controls its visibility?
Any guidance would be appreciated.
Regards,
Abhilasha
