After a Virtual Agent conversation ends, the following message is displayed

[Abhilasha G T]

Hi everyone,

 In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed:

"All done! Is there anything else I can help you with?"

"How was your chat? Give Feedback"

I have already verified that:

Response Feedback is disabled.
Enhanced Chat is not enabled.

I still see the "How was your chat? Give Feedback" prompt after the conversation ends.
Could anyone help me understand:

Where is this "How was your chat? Give Feedback" prompt configured?
Is it an OOB feature in Zurich?

Is there a system property or another configuration that controls its visibility?
Any guidance would be appreciated. 

Regards,

Abhilasha

[Gangadhar Ravi]

@Abhilasha G T  Please check bellow post and see if it is useful.

https://www.servicenow.com/community/developer-forum/virtual-agent-post-chat-survey/m-p/1768867

Please mark my answer correct and helpful if this works for you.

[Abhilasha G T]

Hi @Gangadhar Ravi ,

Thanks for your reply.

I just want to deactivate the following two OOB Virtual Agent conversation end messages:

• "All done! Is there anything else I can help you with?"
• "How was your chat? Give Feedback"

Do you have any idea where I can disable these?

[Tanushree Maiti]

Hi @Abhilasha G T 

Check with these steps:

Refer: KB2083634 Disabling "It seems you have left the conversation" message 

Resolution

1. Navigate to All > Conversational Interfaces > Settings.
2. Scroll down to see "System Messages".
3. Click on "view all".
4. Open the message with name - com.glide.cs.conversation_faulted_reason.
now/conversation/settings/record/sys_properties/9f0f680b5f200010a1162115a3731362
5. Update the value of record as per your requirement.
6. Save it and re-verify the issue.

Also check: One simple change to improve the Virtual Agent experience