Ai Search in Virtual agent

[shraddhakar]

I'm currently working on virtual agent and trying to configure ai search/semantic search for virtual agent but its not working. My requirement is to apply ai for model categories table so that when user enters any category then semantically based on user input I should get outputs of model category. Inputs from your end will be helpful. Thanks in advance.

Used below steps to configure but its not working :

https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-use-ai-search-and-other-searc...

https://www.youtube.com/watch?v=bzAKxjd0_uo

[Saloni Suthar]

Hi @shraddhakar ,

1. Create an indexed source for model categories table - https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/ai-search/t...

2. Navigate to the search profile you are using for virtual agent and create a new search source - https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/ai-search/t...

3. Publish the profile. 

If you have already completed the above steps, we need details on the configuration you have already done. 

[shraddhakar]

Hi @Saloni Suthar , Thanks for your response. I have already configured things which you've mentioned but still its not working. Below are configurations which I have done:

Search Application configuration : 

Navigation Tab:

Search Profile : 

Search source :

Indexed source : 

Search preview result : when same application trying to preview it gives below result : it gives correct number/count of search(banner) but doesn't displays result not sure why

below is default chat experience setup topics, This is default haven't made any changes to it.

Search mapping for default chat experience:

Below is virtual agent flow: 

Enter model category - text input

Ai search topic block utility : 

Show model category is nothing but script action added to log result : 

script used to log result : 

(function execute() {

gs.info('enter_model_category - '+vaInputs.enter_model_category + 'geniussearchresults -' + vaInputs.geniussearchresults + 'newsearchterm - ' + vaInputs.newsearchterm + 'searchmetadata - ' + vaInputs.searchmetadata + 'searchresults -' + vaInputs.searchresults + 'shouldaskinfohelpful - ' + vaInputs.shouldaskinfohelpful + 'shouldrunfallbacktopic -'+ vaInputs.shouldrunfallbacktopic + 'user -' + vaInputs.user);

})()

[shraddhakar]

Hi @Saloni Suthar , Thanks for your response. I have already configured things which you've mentioned but still its not working. Below are configurations which I have done:

Search Application configuration : 

[shraddhakar]

Hi @Saloni Suthar , Thanks for your response. I have already configured things which you've mentioned but still its not working. Below are configurations which I have done:

Search Application configuration : 

Search Profile : 

Search source :

Indexed source : 

Virtual agent :