Hi team, I must copy/capture all the variables including variable sets variables into the catalog task description (REQ->RITM->CATALOG Task) once the catalog item is created and TASK Short description should = catalog item Short description using a f...
Hello community.,Could you clarify a doubt about how I could carry out the following process?Validate if a case has not been commented by the solver within 5 working days to send him a e-amil reminding him that he must document it, for any state exce...
(1)Copy item B of table A to item ECopy item C from table A to item F tableA tableDItemB → ItemEItemC → ItemF It is implemented using "script include" or "client script", and it is possible to copy only one item.If you know how to make multiple copi...
Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. ....
Example requirement: On the table 'core_company' we have a record 'ACME North America' which is considered as sensitive company and want to restrict the offshore user to open/view the record. The above can be done by ACL, Business Rule and even Data ...
Hello,I've successfully obtained a list of Configuration Items (CIs) using a script include. However, I now aim to automatically populate a variable with the CI that is the latest created. How can I achieve this?
Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Situation:I have an order guide that contains a variable set. In that variable set is a variable named ‘employee_type’. That variable is a select box that contains several choices. One of the choices is ‘USDH’. I want to hide that option from the dro...
Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...
i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Hello Team, I have Requirement to visible password for user of sys_user table . I have Written Background script . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....
