As an end user how can I access my closed requirement items?
If I'm an end user,I want to access my all requested items instead of opened items. what should I do?Is there any chance to get my closed requested items in ServiceNow.
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Forum Posts
incident updated out of business hour should change the state in next business hour start.
Hi All, When a record is updated, specifically when additional comments are added, the system checks whether the update occurred during business hours. If the update is within business hours (MON-FRI(8 AM to 5 PM)), the record state is changed to 'Wo...
How to autopopulate fields from the same reference table in Service portal form
Hi All, I am working on a form in service portal and have 2 reference field from the sys_user table. One is "user id" and the other is "email address". I added the fields but I can't figure out how to:1- Populate the "user id" instead of the "use...
Incidents count
I need a Incident state change records count through script.Count the state New to Inprogess incident records count. Cold you please help any one.
Resolved! Email schedule is 24*5 weekdays. But the email triggered on Weekends as well
Hi I have a scheduled job which runs Daily at 2am MST. Email should be triggered only on weekdays . Hence used the 24*5 weekday schedule. But noticed the email triggered on weekend as well.What could be the reason and how to fix this. Appreciate the ...
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
Virtual Agent
Hello, I have noticed after Vancouver patch 3 upgrade the virtual agent is not working as it was working in Tokyo instance. When we look at the design when the user inputs the query the flow goes from start and gets stuck at first block and after som...
Virtual Agent Context Variables
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
can we apply criteria for KB articles on the Knowledge Category
Hi,I'm trying to understand if we can apply criteria on the Knowledge category. We are trying to eliminate adding the criteria for each article. Is there a way we can apply criteria on the KB category. Please advise
ServiceNow Add-in for Microsoft Outlook - SSO
Hello All, Is it possible to configure SSO for ServiceNow outlook Add-in ? https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/install-servicenow-outlook.html TIA
Performance issue only at a certain time of the day
I am facing a strange issue, Where a few of the users (Not all the users) experiencing slowness with ServiceNow between 9 PM to 10 PM IST time. When I try to impersonate that user from my machine it works fine and when the user also tries to log in f...
copy attachments from KB artcical to notifications email template
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
Resolved! Splitting Work Notes with Flow Designer
Hello all, I am attempting to clean up the work_notes data in Flow designer. I can get the plain version of work_notes by just pointing the Flow towards that field and I am given: TimeStamp Data Andrew Stringfield (work notes) "Andrew Stringfield di...
Copy attachments from Kb artical to Notification
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
background script for stage change and add approvals in approver table.
Hi All,I want to right background script for stage change and add approvals in approver table.for EX: I have custom table called procurement_service and in that table there is one field called Stage and that is read-only so we want to change stage by...
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