Forum Posts
Resolved! Case - RITM state synchronization
I want to synchronize the state changes from RITM to Case (CSM module). You know, when RITM is Pending, Case is Awaiting info; when all RITM are closed, close the Case...I am looking everywhere to see if this can be made OOB, but I find no documentat...
Rest API procedure
Hi,I would like to know the step by step procedure for integrating 3rd party tool with ServiceNow.from initial stage to the final stage, is there anyone who can explain?Thanks,Sharley
External Sources like using html tags
Hi"Loading/Embedding external content from Non ServiceNow domains using HTML Tags like <iframe>,<Object>,<embed>"from which table or where i can identify the non ServiceNow domains using HTML tags?
Tabular Report
How to create:1) A tabular report with following columns - Rating, RITM/Incident number, Open Date, Description, Resolver Group2)Sev1, sev2 tickets (single score) Please help me to solve the problem
I have requirement to copy the additional comments and work notes from RITM to Request and Case form
I have requirement to copy the additional comments and work notes from RITM to Request and Case form. When an external user creates an request one case get's created and under that Request > RITM. I was trying to copy the additional comments and wor...
Resolved! How to get the ritim varable value on the notification template
Hi Team, Good morning!How to get the item variable value on the notification template?there is a variable "Meeting date and time " and then put the value "2023-12-21 12:38:38 and the item ordered then I need to trigger a notification for XYZ group a...
Get file from midserver to our pc
Hello Experts, I have a file in the mid server. i just want to get that file in my desktop. Is there a way we can do it? Thanks in advance!
Virtual agent Generative AI controller Spoke
Hello, I have configured a virtual agent with Generative AI controller spoke which connects with Azure OpenAI ChatGPT and I'm using the action 'Generate content.' For example, when I search 'What is azure,' it should describe azure in response. Howe...
can fields be invoked - current.variables.fieldName on Incident when created from Record producer
I have filled variable 'Alternate email' on record producer and submitted the form.Incident got created.I need to get the value of Alternate email on Incident but we dont have map the field option enabled or am not using script field on record produc...
Can we include parameters when assigning tickets by AWA?
Hello,we are trying to implement Advanced Work Assignment, and there was a requirement when assigning tasks to a group, to consider not only number of tickets the Agent already has opened, but also what difficulty the ticket has. The idea is, if firs...
Trying to export data via script but getting "Available memory is almost depleted" error
I have created fix script to export almost 1lakh computer data along with few details from sys_audit table.The script is working fine for 4k data, but after that for more than 5k data fix script is automatically getting canceled with error message "A...
Resolved! Null Field as a Report Condition
I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...
Make Comments mandatory when attachment were added to ticket.
Hi All, We have an requirement where , if attachment is added to the ticket we need to make comments mandatory. Any help would be appreciated. Thanks!!!
Business Rule
I need help! I have a notification that I send an event and Business Rule to and the code works partially but the assignment_group does not work for me and the goal is that as soon as there is a group then the notification will be sent to the members...
