All Topics Show: Prebuilt topic blocks are read-only. To customize for your own use, please first du
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11-07-2022 11:27 AM
Hello,
I have virtual_agent_admin and nlu_admin roles. Prior to being given read-only admin access (temporarily), I was able to edit topics. After admin access was removed, every topic I click on gives me this message:
Prebuilt topic blocks are read-only. To customize for your own use, please first duplicate it.
My SN administrator assures me he made no other changes to my account. I raised a ticket with SN, but they haven't been able to help yet.
Even if I duplicate a topic, the resulting duplicate gives me the same message.
Has anyone else seen this before?
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11-30-2023 05:14 PM
This might be the reason:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112577