Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

MTTR Calculation Incident

Dear Team,My management ask me to create an Incident dashboard for MTTR for P1 and P2. can you help me how to present in the form of dashboard. Below in the requirement.  Times taken for P1. (RCA, MTTR and MTTD),  how to achieve this.  Regards,Garvit

Garvit1 by Tera Contributor
  • 237 Views
  • 1 replies
  • 0 helpfuls

Resolved! Script/while loop not returning correct value

Hi,I am trying a simple logic to retrieve values from table but I am not getting expected return. var machine_name = ''; var serial_number = ''; var reqUser = ''; var grMRVSAnswers1 = new GlideRecord('sc_multi_row_question_answer'); grMRVSAnswers1.ad...

Capturing a value from Virtual agent conversation

 Hi there, I have typed in 'vpn not connecting' in response to the greeting question. NLU seem to have correctly identified the topic related to my issue. Within the topic, I have a question to ask the short description of the issue. The intention of...

annmoleapen1_0-1749679225619.png

unable to set form radio buttons in ATF

Hi all, I want to fill the form which appears upon clicking the UI action. The form has radio buttons, I am trying 'set component values" custom ui step in atf but it is not setting the form value. How do i do it ? I need to do it through ATF. Please...

tiasha123_0-1750847954508.png
tiasha123 by Tera Contributor
  • 496 Views
  • 9 replies
  • 0 helpfuls

Resolved! Reference Qualifier for Lookup Select Box Type variables.

Hi everyone,I'm working on a catalog item that uses 2 variable set.location(reference type) is from variable set 1.device(Lookup Select Box type) is from variable set 2.I wanted to filter the items on the device variable using the location from the v...

MarkJhonB by Tera Contributor
  • 365 Views
  • 3 replies
  • 1 helpfuls

Resolved! Release Management and Change Request

Hi all, Which is the relationship between Release Management (I mean the "old" feature, not DPR) and Change Management?A change request can be considered as the last step of the release?A change is only used to assess the risk and track implementatio...

Tommaso2 by Tera Expert
  • 374 Views
  • 1 replies
  • 2 helpfuls

How to limit table access for dedicated users

Hi!I work as Support Engineer for a Integration as a Service product, basically we build integrations between ServiceNow and Jira.When building the integrations, we create a ServiceNow dedicated user with some OOTB roles (such as sn_incident_viewer, ...

Resolved! Access multi-row variable set from RITM using Rest API

I am investigating how to retrieve ticket information created in the service catalog from an external system (Python).I understand that by specifying “variables.variable_name” in the sysparm_fields of the sc_req_item table API, values for variable in...

竜太畠 by Tera Contributor
  • 730 Views
  • 8 replies
  • 4 helpfuls

ATF - Input variable from a different table

I am trying to setup an automated test in IRM that is trying to validate fields (including a custom field and behavior) that requires creating a record from 2 different tables so that second record can refer to the first one. In order, I am trying to...

StevenU_0-1750269978473.png StevenU_1-1750270410391.png
StevenU by Tera Contributor
  • 538 Views
  • 5 replies
  • 0 helpfuls