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Resolved! Creating a Report for Active and Closed Change Tasks

I manage a dashboard that has multiple reports and recently noticed 2 reports are not generating results. I believe the report owner might be pulling data from the wrong table but am not sure. The goal is to see all Active and closed (Last Month) Cha...

ellencarpen by Tera Contributor
  • 505 Views
  • 4 replies
  • 2 helpfuls

Catalog Item - Order this item area dissapear suddenly

Hi folks, We have a problem with one of out catalog items. We load it correctly but when we add a line on a multirow variable set the area of Order this item (With Quantity, Submit button and Add to cart) disapear. We check that no one client script,...

Jose MMR by Tera Guru
  • 400 Views
  • 5 replies
  • 0 helpfuls

Record producer in scoped application custom portals

Hi I have create a scoped application and i have created a custom portal for users to access the portal and raise a request using record producers.for now i have completed :new users are accessing the portal by registering into portal, for that i hav...

bommalarajk by Tera Contributor
  • 293 Views
  • 3 replies
  • 0 helpfuls

Connect chat on Yokohama

Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat.  For now they would like to keep using connect chat for a few...

Nabilah by Tera Contributor
  • 241 Views
  • 2 replies
  • 0 helpfuls

Resolved! Import/Export large amount of data on servicenow table.

I have a requirement  create new field(mobile phone E164)  and remove mobile phone field but if I delete this existing field  it can delete all mob no. So, I want to take back up of 1600000 record  in servicenow and again import it in sys_user table....

SakshiBagal by Tera Contributor
  • 518 Views
  • 6 replies
  • 3 helpfuls