We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
When I create a Known Error article link in the problem ticket, it opens a knowledge template upon submission. I have published it, but it is not visible in ESC. It says I don't have sufficient permission: "You do not have sufficient privileges to ac...
Hello Everyone, I’m working on a story to automatically update the install_status of Configuration Items (CIs) based on the number of days since their last discovery. Specifically, I need to update CIs with the following criteria:If a CI hasn’t been...
Hi All, We have a requirement that there should be a group approval triggered to the CI Business Service group's only permanent employee. Like the if the group has 5 members and 3 out of them are contractors it should be any one approve for the rest...
@Ankur Bawiskar I need you help on In UI Macro in front of Location field need icon button once I click it shows only related incident for that location which opened only in last 10 days.So i used out of box UI Macro - user_show_incidents (which is...
Hi Everyone, While submitting an order guide from the portal we noticed that some(4 out of 5) of the variables was set to red only under the 'choose option tab' we didnt place any UI policy on the portal and these variables are created on the order g...
I need a dashboard or report the records that have gone to Fix in progress in the last 7 days
HIi Everyone,When trying to connect with a Endpoint i'm getting the following error:Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - UntrustedOutgoi...
Hi Everyone, Recently we have integrated and configured Virtual agent for MS Teams. It is working as expected. But Now we need to transfer user chat to live agent when select Need more help.. or Anything Else.. from chat window. When we try to updat...
Hi All,Several teams have created multiple workflows by cloning the out-of-the-box (OOB) agentic workflow. We’d like to deactivate those that are no longer needed. Could you please advise on how to deactivate Agentic Workflows?Thanks.
Hello community members! This may sound like a very simple question but I am new to ServiceNow development. How would I set up conditional logic for Incidents? Specifically, if the short description contains "Incident INC-1 opened" then assign it to ...
When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...
Hi,As Microsoft Intune Integration does not provide the chassis Number, How to get it and stored into the import set table and then update to the CMDB table?
For Standard Change proposal, the ask was to have 2 level of approval.1. Assignment Group2. Change managementSecond level of approval is triggered once the change manager approval is approved.Once any user approves from the change manager group, othe...
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...
