How to populate interaction context variables for any interaction in virtual agent? I have created a context variable, which is visible in the interaction context record for that particular interaction(when we had conversation with VA) but the values...
Hi Everyone, I’m looking to understand the impact and best practices around updating stale Configuration Items (CIs) to Absent or Retired status in our CMDB. Specifically:Are there any known impacts or risks when changing stale CIs to these statuses?...
On kb_knowledge form when the workflow go to draft, I want to change the valid_to date to 1 year from today automatically. I am able to do it but format is a issue correct formt is 10-Jan-2023 but while setting it is error out due to 2027-04-01 form...
HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this.
We are currently integrating Salesforce and would like to know how to manage the Data Cloud license assigned by org id. Is there a way to manage the license by org in the SaaS integration?
Hello experts, I’m currently working with Enhanced Virtual Agent (Now Assist) and facing an issue where the system does not properly recognize conversation closure. As a result, it continues prompting the user instead of ending the conversation grace...
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other...
Hi Community!I am having an issue with the article versions. When I try to view a KB article using "View Article" UI action related to Particular KB, I am not able to view the article version and I am getting it as blank. I have checked the same KB i...
Hello, I have an attachment field on a catalog item that when the attachment has been deleted after being added to the field, an error message should display This worked for a checkbox field...is it possible for an attachment field? This is after th...
I wanted to decrease the font size for the data in simple list in platform analytics dashboards,Is there a option to custom the font size and font style in dashboards or data visualisation?
Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...
Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...
Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...
