Allow read-only access on Virtual agent's topics

[TB17]

Hi There,

Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.

Here, these topics /topic block/setup topics are custom topics.

Please let us know if you have any solution for this.

Thanks,

TB.

[Badal Khojare · Accepted solution]

Hi,

The way it works for OOB topics is by having them in a custom scope and then allowing access to selected users in that scope. If you have already created your topics, you can duplicate them in a custom scope and then delete the one in global. 

For managing permissions, go to application scope (sys_app_list.do) and click on Manage Developers related link. Try restricting access on All File Types.

[Badal Khojare · Accepted solution]

Hi,

The way it works for OOB topics is by having them in a custom scope and then allowing access to selected users in that scope. If you have already created your topics, you can duplicate them in a custom scope and then delete the one in global. 

For managing permissions, go to application scope (sys_app_list.do) and click on Manage Developers related link. Try restricting access on All File Types.

[TB17 · Accepted solution]

Hi Badal,

Got one article : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112577

Thank you.