In an Incident Record, when saving from "In Progress" to "on Hold" state and "On Hold Reason" is "awaiting caller", and click "save", the incident record is moving back to In Progress and not keeping the "on Hold" and "On Hold reason". Imagen 1 You ...
Getting Error: no user found on ServiceNow with this UID, while creating catalog request request got created successfully but RITM got cancelled automatically and the error comment is no user found with UID
Buenos dias, me gustaria saber la forma correcta que se debe hacer para poder pasar un scope de mi instancia de backup a las instancias de DEV y QA, actualmente yo lo realizo de la siguiente manera y aun asi cuando lo paso el desarrollo me falla en e...
Hi all , In Response Templates email will be sent notes will updated not, Now i have template mail will sent but not shown in notes/ activities. i have want notes will updated if Response Templates email sent.
Recently I've managed to enable KB generation Skill for a custom table extended from task. As I didn't found any post about this, I've decided to share my result.Basically, I wanted to use Now Assist Topic "Generate KB article" to create article from...
Report Name: Net Monthly Service Catalog Tasks OverviewProblem: Scheduled email sent null attachment with warning "The sender does not have access to this report" The report "Net Monthly Service Catalog Tasks Overview" is domain-specific to NetWhen "...
Hi everyone,Could you please help me with removing the “Priority” text from the Playbook?Please find the screenshot below for reference.
I want to increase the time of queue when user is connected but all Support person on agent is away it ends the chat as no one available. Requirement is to keep the chat open even if no one joins they should be in queue.as of now in seconds it ends
Hi Everyone,I created a new dashboards page in Contract Workspace but when I click the score report but unfortunately I am getting "The page you are looking for could not be found" error. I am lost and would appreciate any input on this. Thank you f...
I have multiple production instances and want to merge them into one single instance. Has anyone done this before? Any best practices article or details you can share?
Hi all, I've built an employee offboarding flow in Flow Designer (Zurich) that handles the AD side end to end - disable user, remove from groups, update attributes, move to an Archived OU - all working using the OOTB Microsoft AD (ADv2) spoke actions...
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management _ ITSM Software Asset Management + Legacy Software Asset Management plugin _Software Asset Management Foundation plugin _Ex...
Hey Guys, My background in IT support and projects spans over 20 years. I use ServiceNow on a basic level and wish to learn more about it to get into a asset management role. Does anyone have any tips or advice to get pass the recruiter stage and ...
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...