Resolved! I want to add a info message in service portal
i want to add event message in service portal for can you guide me how to add it
Forum Posts
Resolved! can we use 'ui_style' on platform-analytics-workspace dashboards?
I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?
Now Assist for Virtual Agent stuck on "Thinking" and not responding
I’m facing an issue with Now Assist for Virtual Agent. When I enter any query in Virtual Agent, it remains stuck on “Thinking” / “Figuring out next steps” and does not provide any response.I have tried different types of queries, but the behavior is...
NAVA
I want the option here that I can mark all notification as 'mark all as read' so that it shouldn't be shown here, how this can be done? FYI I don't want to disable it from Conversational Inrerface
How to auto Resolve Incident based on short description
Hi team,I have a requirement to auto resolve incident based on short description using "Virtual Agent ( IAR)" . Incident is created via integration user.I am trying to configure IAR but when trying to train the model getting error as "This Auto-Resol...
How to Improve Answer Accuracy When Using Custom Skills in Now Assist Panel
We are currently working on implementing a system that uses the Now Assist Panel to suggest responses to inquiries while referencing past inquiry records and knowledge base entries.We are currently using the Now Assist Skill Kit to create a custom sk...
Seeking Feedback: ServiceNow Agentic AI + Microsoft Intune Company Portal Integration for Software
Hello ServiceNow Community,I'm exploring a potential use case involving ServiceNow AI Agents (Agentic AI/Virtual Agent) integrated with Microsoft Intune Company Portal and would appreciate feedback from anyone who has implemented something similar.Cu...
How are you measuring true Virtual Agent, Now Assist resolution effectiveness beyond case deflection
Hello Community,We're currently evaluating the effectiveness of Now Assist Virtual Agent and are looking to move beyond traditional case deflection metrics.While measuring the number of incidents or requests deflected is relatively straightforward, w...
How to create an ATF test for the complete Change Request lifecycle with approvals?
Hi Community,Can someone please share the complete ATF test steps for testing the Change Request lifecycle?A step-by-step example would be really helpful.Thanks!
Resolved! Can't add Plugins to PDI that are available to us in Production
Attempting to setup a PDI related to Integrated Risk Mgmt and the plugins installed in our PROD environment are not available when creating the PDI. There is a list of 46 plugins available for my instance on the "Manage my instance" page. Is there a...
Resolved! Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables
Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...
Fetch incident table details from task_sla table
Hello, I am trying to create a report on the task_sla table. In the report, I want to include columns from the incident table i.e. incident like Severity in the available columns list. but is not available as of now. Please hep me achieve it.
Citrix ITSM Service Adapter
I am in the process of building out a Dev lab for working on the Citrix ITSM Service Adapter. In the dev environment, when I login to ServiceNow Store, I am not able to reach the necessary plugin for this. Please let me know how I get access to it. ...
External users Service Portal login session returning false after Australia upgrade
we are facing an issue where external users are unable to access Service Portal through SSO after Australia upgrade. The login widget session check status script is returning false all the time when we login as external user in guest mode.gs.getSessi...
Plugin Activation Failed: Glide Virtual Agent and Customer Service Virtual Agent Conver on dev436522
Hello ServiceNow Developer Team, I received an email notification stating that my recent request to activate the Glide Virtual Agent and Customer Service Virtual Agent Conversations plugin on my Personal Development Instance (dev436522) was unsuccess...
