What are Outlook Approval Actionable Messages in ServiceNow?Outlook Actionable Messages (OAM) in ServiceNow allow users to approve, reject, or respond directly from an email in Microsoft Outlook, without logging into ServiceNow and adaptive cards com...
Need to display the description near to business application field for each and every application. This is a existing reference field and fetching it from the business application table. i also need to fetch the description as well in the highlighted...
Hi Community!I am not able to view the Knowledge versions in the CSM workspace, and it is related to only one particular Knowledge base as of now. And the issue in the Production instance alone. I have checked the Plugins "com.snc.knowledge_advanced"...
HI All, A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using ...
Hi Community, I need to update historical data on closed Major Incident (MI) records. I already have a spreadsheet containing the updated information. The challenge is that the fields that need to be updated are not all on the incident table— present...
OverviewThis guide explains how to integrate ServiceNow Virtual Agent with Microsoft Teams, including plugin setup, Azure authorization, and Teams app configuration. 1. PrerequisitesServiceNow RequirementsUser must have admin or external_app_install_...
Hi All, There is a requirement that if we search with the incident or a Request no. in Virtual Agent chat then it should give us few details like short description, description, etc. about that ticket.Is this functionality possible in ServiceNow Virt...
Hello, I am having issues with disputes being denied as I believe they are not understanding what a swell allowance is . How can I get these denied disputes escalated to a vendor relation expert who understands the double deductions we received ? Th...
How can i become more confident and expertise in Form design,Form layout in Incident Management
Hi everyone,I’m working on a form that has a choice field with 4 different options. Each option should display a different set of fields. To achieve this, I created 4 separate UI Policies, one for each option.However, I’m running into a problem:Some ...
Below is code we are using in a UI page client script for validations, how we can achieve translation for this error messages? if (additionalComment == "" && (todayDate > formatReturnDateValue) && choiceValue == "noneValue") { error.textCo...
I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.To start a new conversation, I need to refresh the page.How to enable the + option to start new conversation instead of reloading...
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but it is a dropdown and search variab...
