Background:We had a report called CSAT Survey that pulls insights from the Assessment instance table. The report contained around 600 records, and when exporting the data to Excel, we noticed that only a few columns had values while the remaining fie...
i need to configure virtual agent
I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...
Hi team, After upgrade while we were testing some test scenarios we encountered a error : java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getG...
Hello, We are currently implementing Now Assist and I am having issues with the chat box's branding. It is not accepting any changes to the colors that I make. I believe everything is configured correctly because when I change the icon or chat head...
I created an onChange client script on the Task table that shows a confirmation message when the State field changes. If the user clicks OK, the Configuration Item (cmdb_ci) field should become mandatory and highlight in yellow for a few seconds. The...
Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,
HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...
How to trigger the approval to CI approval group in change using flow designer
HI Community, I have a requirement, in all form fields (different tables like incident problem change etc) which reference to user table , all catalog variables reference to user table.users with empty email id should not be display.How can we achiev...
Hello FriendsCan some one share the query for fetching the forward schedule of changes in ServiceNow
Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.But after closing the sec...
What is a UI Action A UI Action in ServiceNow is a button, link, or menu item that performs a specific action when clicked. It can trigger scripts that run either on the client side (browser), server side, or both.UI Actions a...
Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...
Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...
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