Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...
Hello ServiceNow Community, I am currently working as a Frontend Developer with over 4.5 years of experience in building responsive and user-friendly applications using modern web technologies. Recently, I decided to transition into the ServiceNow e...
How can I configure blackout schedules for every weekends only for normal change ?
Hello All, In AWA, I have Service channel for Hr case and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents...
Hi, is there an updated set of video on on-call scheduling? I found these one but they are related to the legacy interface. I'm looking for some using the service operation workspace. ref: On-call Scheduling: Set-up Videos - ServiceNow Community I'...
Hi i am trying to create a report in servicenow where in for incidents which are on hold and additional comments are not updated for the past 2 days.I am trying to filter for "additional comments" in the condition field i am unable to do so can some...
Hi, I have created a widget with an HTML form on it, when the form is submitted it should checkout a Service Catalog item. I have it working with the older `Cart API` but I noticed in the script include for it, it states: This has been deprecated. P...
Hi Everyone, I'm trying to build a CEO dashboard but unable to see an documentation or video for guidelines to build one. Can anyone please provide any useful documentation or blog that is useful for the beginners ?Thanks in advance!
I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification. Is there a way or isn't possible?
Actually we want to change the domain of the outbound email from @Service-Now.com to @XYZ.com . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can yo...
ITIL (Information Technology Infrastructure Library) has long been the cornerstone framework for IT Service Management (ITSM), evolving over decades to keep pace with technological and organizational change. With the official announcement and rollout...
on the SIR workspace when opening a record, the sidebar "Analyst assist" proposes article(s) from KB based on the record short description. I would like to see if I can add another KB that could also be presented based on short description. How could...
Hi am trying to generate the reopened cases sn_customerservice_case. i dont see reopen count field but i see only reassignment count and previous state. please help with generating the reopened cases with these available fields.
