Virtual Agent Chat - Add button that is always present

Wardma
Tera Guru

Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help guide or assist me in this endeavor?

2 REPLIES 2

Badal Khojare
Mega Sage
Mega Sage

Hi,

You want to add the UI action in Agent workspace or the portal VA widget?

Please Mark My Response as Correct/Helpful if it helped.
Regards,
Badal Khojare
Community Rising Star 2023

Im wanting to add it in the VA Widget. Essentially, when one of my end users opens the virtual agent chat window. I want this button to be present above the user input so the end user will always see it.