Virtual Agent Chat - Add button that is always present
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‎09-05-2023 09:12 AM
Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help guide or assist me in this endeavor?
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‎09-05-2023 09:34 AM
Hi,
You want to add the UI action in Agent workspace or the portal VA widget?
Regards,
Badal Khojare
Community Rising Star 2023
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‎09-05-2023 09:36 AM
Im wanting to add it in the VA Widget. Essentially, when one of my end users opens the virtual agent chat window. I want this button to be present above the user input so the end user will always see it.