Anyone knows if Now Assist will replace Virtual Agent as wel know

[Alexander17]

Hi there,

ServiceNow is a lot of promoting of the upcoming GenAi Now Assist in Search. I was wondering if someone knows if ServiceNow roadmap is to replace current Virtual Agent (based on flows / NLU etc.) by the Now Assist. So that not all topics, conversations etc have to be configured (similar like chatgpt).

Does anyone have the answer. Just want to avoid we are going to do a big investment as the system maybe near soon very smart and can do the conversations by itself without configure all the conversations flows by Topic.

Thank you for reply.

[Alexander17]

hi, any news on this?

[Yuriks]

.

[Rajdeep Ganguly]

As an AI model, I don't have real-time access to ServiceNow's latest roadmap or plans. However, as of the information available to me, here's what I can tell you:

- ServiceNow's GenAi Now Assist is an AI-powered search tool that aims to provide more accurate and relevant search results across ServiceNow products.
- It uses machine learning to understand the context and intent of the user's search, providing more personalized and relevant results.
- As for the Virtual Agent, it is a separate tool that uses Natural Language Understanding (NLU) to interact with users in a conversational manner.
- The Virtual Agent is designed to automate routine tasks and provide immediate responses, which can be configured based on specific topics and conversation flows.
- As of now, there's no clear indication that ServiceNow plans to replace the Virtual Agent with Now Assist. They serve different purposes and can coexist to provide a more comprehensive and efficient user experience.
- However, ServiceNow is continuously improving and evolving its products, so it's possible that they may integrate more AI capabilities into the Virtual Agent in the future.
- It's recommended to reach out to ServiceNow directly or consult with a ServiceNow partner for the most accurate and up-to-date information regarding their product roadmap.

Please note that this information is based on the current understanding and it's always best to consult with ServiceNow directly for the most accurate information.

nowKB.com

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Link - https://nowgpt.ai/

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https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

[Yuriks]

"As of my last update, the latest ServiceNow release is the "Rome" version, which was released in September 2021.."