Salesforce Data Cloud License management by ORG
We are currently integrating Salesforce and would like to know how to manage the Data Cloud license assigned by org id. Is there a way to manage the license by org in the SaaS integration?
Forum Posts
ServiceNow Virtual Agent (Now Assist) Not Ending Conversation and Repeating Prompts
Hello experts, I’m currently working with Enhanced Virtual Agent (Now Assist) and facing an issue where the system does not properly recognize conversation closure. As a result, it continues prompting the user instead of ending the conversation grace...
How Do I Hide the 'Create Emergency Change' Interceptor on SOW for Incident P3 and P4?
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
Virtual Agent Chatbot
We have Virtual Agent enabled on multiple portals (sp, csm, business). When I deactivate/hide topics to limit what shows in the SP portal, the change impacts all portals. What is the recommended way to show only a few topics in SP while keeping other...
Version is not getting captured when using View Article UI Action.
Hi Community!I am having an issue with the article versions. When I try to view a KB article using "View Article" UI action related to Particular KB, I am not able to view the article version and I am getting it as blank. I have checked the same KB i...
Error message on Attachment field
Hello, I have an attachment field on a catalog item that when the attachment has been deleted after being added to the field, an error message should display This worked for a checkbox field...is it possible for an attachment field? This is after th...
Resolved! can we customise the font style or font size on platform analytics dashboards?
I wanted to decrease the font size for the data in simple list in platform analytics dashboards,Is there a option to custom the font size and font style in dashboards or data visualisation?
Typo Handling for AI Search doesn't work
Good morning, We currently have a search engine powered by AI Search. According to the product information, it includes a simple typo correction feature. However, we haven't found an easy way to fix it unless it involves scripting, and it almost does...
Resolved! How to use voice in Voice Agent or Now Assist
Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...
Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"
Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...
Claim CSA Voucher
Hello everyone, I completed the course Fundamental in SN page and a voucher was shared to be used until 4th March, 2026. Checking the page again, I am unable to see the Voucher page to claim it right now. Please, let me know how to finds the page a...
Blog-Mastering GlideAjax: Making Client-Server Interaction Smooth in ServiceNow
When you are working on ServiceNow it is really important to have communication between the client and server. This is what makes your applications work well and be easy to use. GlideAjax is a technology that helps with this. It lets the client and s...
In SOW workspace , List is not visible after cloning
Hello,In SOW , i have copy List Bundle SNC, it was working fine , but after cloning from PROD to lower instance , when i am opening List, error is showing "cannot read property sys_id from null". I have attached scrrenshot, does anyone has any idea ...
Enable Full Knowledge Base Search by Ignoring Taxonomy in Portal
Overview By default, ServiceNow Knowledge Search in Service Portal uses taxonomy filtering, which limits results to only taxonomy-linked articles.To allow search across the entire Knowledge Base, we modify the Search Source script to ignore taxonomy....