Reporting Purpose...
we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution
Forum Posts
Reporting Purpose
we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution
Is it possible to run (using a script) a Performance Analytics Data collection job?
Hi gurus!I´m wondering if such thing is possible, I have PA Data Collection job that runs "on demand" using 2 basic parameters:- A fixed start date and a fixed end date-a couple of existing indicators that are added in the indicators list Currently i...
Employee Centere Error on My Request option
Hi All, When we are clicking on the My Request in Employee center prompting the below error message. This is happaning only in Production not in the lower instances.
Segregate sets of variables into different sections within catalog item form
Hi Team, PFB screenshots of my catalog item form I want to have these variables contained into different sections\blocks(Requestor Name till Approver as one separate block, CICA REQUEST till Reporting manager phone as another with CICA REQUEST headin...
Resolved! Issues with characters after load data
Hello everyone, After performing a Load Data into an Import Set, there are certain characters that ServiceNow fails to read.These are Portuguese characters.However, for example, sometimes it reads the character "ê" correctly and other times it does n...
Create multiple RITM's at once in Service Portal using list of emails
Is there a way to create multiple RITM's under one REQ at once in Service Portal using a list of emails.Please note that we have 'Enable also request for' in the Requested For variable and that is allowing us to submit multiple RITM's at once however...
Blue Green Deployment CIs
We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...
How are you differentiating application services by instance in change
I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is producti...
Wiki External URLS are opening in the same frame and not a new window
Hello and thank you in advance for your help.The issue is when a KB Article type is set to Wiki external URL opening in a new tab. I think this is because the the links rendered in the article are stripped of their attributes. This part, I don’t know...
Resolved! Auto Closure of Change Requests
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
Resolved! How can I set the RITM status to Work in Progress at the date and time specified in the SR?
Is there a way to insert the work date/time specified in a Service Request into the RITM’s expected time field, and then have the Flow continue after that time has passed?I've been trying various approaches using Wait for condition in Flow Designer,...
Resolved! Update the Simple List tab title and heading in UI Builder
Hello everyone, I am working on updating the tab title and heading for incidents on the Simple List View. Specifically, when a user clicks on the "Recent Incidents" link, then selects "View All" in the contextual sidebar on the Record Information > R...
Update the Filter on a page in SOW
Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...
Prevent long file name from cutting off
Hello, For auditing purposes, users need to view the entire file name. When checking the attachment table, the file column is already set to 100. Does anyone know of a way to fix this from happening? Below are some examples that show the file name ge...
