Changes to dashboard built in the workspace are not moved when we promote the app
Changes to dashboard built in the workspace are not moved when we promote the app via My company applications. Can someone please explain how to promote the changes?
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Service bridge CI Mapping between provider and consumer instance
Hi All,Is there CI mapping provision is available in service bridge? if not in which release can we expect?Any help is much appreciated! Thanks.
Normal Change in Workspace Reverting to "Awaiting Technical Approval" After CAB Approval
We are facing an issue with Normal Change in ServiceNow Workspace. When creating a normal change via Native UI, the workflow behaves as expected — after all approvals (Technical, Service Owner, CAB), the change moves automatically to the Scheduled st...
Workday Webhook to ServiceNow Integration
We are working on an integration project where we aim to integrate Workday and ServiceNow.For the Integration we are using Workday Webhook (Workday HR Spoke). We have completed all configurations on the Workday side using Workday Studio and our Workd...
Need Guidance on Rescheduling Appointments in Walk-up Experience (Agent Perspective)
Hi Community,I’m working on a requirement within the Walk-up Experience where an agent needs the ability to reschedule an appointment. I’ve explored available documentation and searched for solutions, but haven’t had much success so far.If anyone has...
Want to add an attachment in change request through api
Hi,I am creating new change request through API, but I want to know how can I add a file to attachment through API.File type is HTML and excel . If it is not possible then what work around we can provide for that ? Thank You
Trigger same event while scheduled job runs in 2 different condition
Hi All,I have a schedule job which triggers an event . Now the recipients receives a reminder only when the capacity review due date was 14 days away. Want to send an additional reminder 7 days before the due date. I have tried the below script and ...
ServiceNow Punchout
I trying to configure a punchout that uses cXML and I am following these instructions : https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/configure-supplier-punchout.html OK I ha...
On Behalf of Approval
(Please forgive what might be the basic question asked, but I have searched the community responses for an hour and am not finding an answer that is applicable.)I work on a Technical Desk and have an existing process that requires the creation of a S...
Client side and Server side API
Could you please explain all the below APIs with example.Glide Form , Glide user , Glide Ajax , Glide List , Glide windowGlide Aggregate , Glide Record Secure , Glide Date Time , Glide element ,Glide system and glide queryThanks.
Need Sub-categories based on category in record producer
I need to populate incident form categories and subcategories in Record producer and trying to populate category dependent subcategories. Attaching screenshots for reference.
where is check conflict logic configured in change management?
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How to allow forum users to send email with the "send email" button in the community
Hi everyone,I’m working on a ServiceNow Community implementation and I need some help regarding the “Email User” option that appears in the user popover (when you hover over a username in a community question/answer).Currently, when I’m logged in as ...
How to send a message in virtual agent if user is waiting to connect with live agent
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
Create Both Incident and Request Simultaneously When Submitting a Catalog Item
I have a requirement where, upon submitting a catalog item, I need to create both an Incident and a Request record at the same time.Here’s the scenario:A user submits a catalog item.Based on the submission, I want to:Create an Incident record in the ...
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