Hi every one I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still get...
I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
I have two custom tables (category_table and subcategory_table), the mapping works fine on the form. But when submitting no category or subcategory gets updated.My variables are:categorysubcategoryI tried to use the following script inside the recor...
Hello Everyone,Hope everything is fine. I would like to have some inputs on something I'm working. I'm working on workspace where i want to have hint to popup on choice values of a field when ever i hover on it. I will be attaching a screenshot for r...
Hi I need to encrypt user last name(example), in user table, only admins should see actual value, how can i implement this.
Hi All, Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.i tried metric_instance report with below filters. But is not giving actuals. Even I tried sys_history_line table with below filters. It is also not acc...
Is there a way to import data from Excel OR use an existing data from a table and create Playbook stages and activities without Now Assist?
The business requirement is to capture a drawn signature or a digital signature once a device is handed over to the IT Team. How to create and embed a dms_document template to capture digital signature or a drawn signature in the sc_task table? So fa...
The Knowledge Graph setup is complete, but it's unclear what you can do. . . The setup did the following:①[Value] in [sn_vad_genai.knowledge_graph.enabled]Change to [false]⇒[true]https://XXX.service-now.com/now/nav/ui/classic/params/target/sys_proper...
My question is simple: where can I find sys_m2m_template definition? I want to know which are its parameters because I am not getting it to work through my UI Action and I would like to know which parameters can be passed to it. I suppose it is a UI ...
I have around 10 choices which is inside the requested type , those choices are inside the first option (NEW).I need to create 10 catalog task with different description and short description. Should i use If, Switch or branch. and then where script ...
In the ServiceNow base instance, there is a system notification configured to send an email to the caller when an incident is resolved. However, when I impersonate the caller, I am unable to find the notification that says 'Incident is resolved.' Whe...
We have a client requirement, where they want us to create a catalog item to update the fields of business application CI. We have created a catalog item as option update and create for first variable . If user selects create we are showing 27 variab...
Hello All , I have a variable belongs to an Item and this item is linked to an order guide .I want to set a value through a catalog script and this value this depend on when the item is requested directly or this item is requested via the order guide...
