Incident TabActive IncidentsActive Incidents by PriorityActive Incidents with ReassignmentActive Reopened IncidentsActive Incidents AgingAvg Time to Resolve IncidentsActive Incidents by Assignment GroupActive Incidents by Configuration ItemActive Inc...
Hi All, I want to replace GlideQuery with Gliderecord, can someone please help me with the translation. Specially, with the 'select' query part GlideQuery/ existing script : var obj = {}new GlideQuery('sc_req_item') .where('active', true) .wher...
Hi all,I had a requirement to restrict a confidential field (example: hidden_field) to be added in list view.I dont have access to ACLs. Is there any other way to restrict fields to be added into list view through personalize icon without ACLs?
Hi all, I need help with below scheduled job script, where i'm trying to query ritm variables. I understand, GlideQuery does not support querying on ritm variables so join has to be used. I have updated my code with join but it does not work, Please ...
How to add an external link as dynamic link in servicenow email template in flow designer? I am sending an email and the link in the email body which is attached should be dynamic which is not a servicenow link
Hi,I have written this BR which is before on sys_attachment table, restricting user from deleting an attachment once the request is submitted, I want to updated an additional comment which is not happening at this moment(function executeRule(current,...
I want to calculate "duration" for task & RITM"For incident, we can calculate "duration", but I can't calculate it for task.If the item is Open:Display the time elapsed from the request submission date to the current date.If the item is Closed:Displ...
Hi Team, We are trying to fetch data from workday using get worker API and in Look up employment info data stream we get error "Execution halted because the getNextPage pagination variable was set to false" can you help on this Please
Please help,This is the ask/requestField consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Usi...
I have two Location Category options: Airport Location and Town Office Location.The Location Action options are: Create, Modify, and Deactivate.I also have a third variable, Location Type, with the values: None, Terminal, Floor, Room, and Rack.I want...
In Virtual Agent, Topic detection seems to be working first.I would like to receive the AI Search results first.Is it possible to set something like Order?
We have a variable set for all the catalog items in software category, and we want to make the virtual agent to ask questions dynamically without designing flows and all, but this is feeling impossible, and we know a way to place order using cart API...
Hello Community,I'm looking to deploy a custom-built AI Agent (or custom conversational interface) and integrate it directly into our ServiceNow Service Portal. My goal is to enhance user experience by providing a more sophisticated and flexible virt...
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