Approval for FSM Work order tasks

[Ramkumar V]

Hi Team,

Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for work order task? Please confirm

[BillMartin]

Hi @Ramkumar V ,

WOT is an out-of-the-box capability of FSM. Now the Field Engineer who has received a task to fulfill has the ability to complete a task after assignment.

Sharing with you the full lifecycle of a work order from delegation to completion.

Please mark it as helpful and accept it as a solution if you find its purpose.