Virtual Agent Designer Not Loading - Stuck on ‘Connecting
Issue Description:The Virtual Agent Designer is not working for any existing or newly created flows.The interface only shows “connecting” and does not load the designer.
Forum Posts
Resolved! Best Approach for Incident Management: Parent/Child or One Incident with related impacted Services
Should we use the parent/child relationship model for incidents, or should we create a single incident and relate all impacted services? My client suggests consolidating all impacted services under one incident instead of using a parent/child structu...
Client script keeps alerting
I created a Client script that would prevent an user from creating a change request assigned to a certain group, the idea was that on submitting a record with that group it would prevent the creatin and display an alert, however the alert keeps poppi...
Resolved! Calling a Script Include to act as a Reference Qualifier on a List Collector
I am working on a Service Catalog item. One of the requirements is to create a list collector with a reference qualifier filter that only displays users with Type="Internal" or "External" AND that each user is NOT a member of a group called "ExpiredU...
Preview ICON - Agent workspace
AllThe Preview Icon works on "Normal View" on requestsBUT When we move over to Workspace "service operation workspace" the same Request - the preview icon is missing?Dictionary attribute ?Added pics for attending-Jason
Assess Risk - SOW make it mandatory for change request
Hi - I have a requirement to make the risk assessment mandatory when the state changes from Assess to Authorize. In Service Operations Workspace, under the Overview tab, I see the option to "Assess Risk" and is only available in the "New" state. Wher...
Record URL does not redirect to associated record when Virtual Agent sends card bot response
Hi there! I'm working on a problem our end-users are experiencing when clicking a link to a ServiceNow record sent by the Virtual Agent (see screenshots). This is an issue for us via Service Portal chat and Microsoft Teams integration. Basically, whe...
Resolved! Creating a JWT token in script using java cyrpto packages
I have created a script include to generate JWT tokens for authorization purposes on a separately hosted web app. The script include is in the global scope and accessible to all applications. I am getting an "Illegal attempt to access class 'javax.c...
Display devices into list collector based on Requested For field.
I'm Trying to update an existing catalog item for staff off-boarding to display devices assigned to a leaving staff into list collector based on Requested For field. If possible, hide the selected bucket and only show the Available slush bucket.I've ...
Formatting incident description in activities section in service operation workspace
When Incident ticket description has been updated, format in the activity log is not being copied or not in bullet form in Service Operations Workspace view.In incident itil view when I providing the description like belowThis is test 1This is test 2...
Approvals in Digital Portfolio Management / Service Builder
Is there any guidance on configuring approvals with Service Builder in Digital Portfolio Management? If a user is making a change to a service or offering, we want to route an approval record to the governing body for review and approval. We'd imagi...
i want to make read only incident list view for one user .
HIIi want to make read only incident list view for one user . can i ?
We want remove Next UI from all environments , so that SOW view is used primarily.
The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
Unable to fetch Sla displayvalue/sysid in business rule
Hello ServiceNow CommunityI am trying to write business rule to create new Task sla when Assigned to changes.As per the below script new Task sla is being created,but the new sla Defnition is showing blank.I tried hardcoding newSLA.sla value to 'Sys_...
Resolved! My Groups work not available on Landing Page
Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...
