We have an issue with the live chat not getting connected to the agents via iPhone, but working from desktop portal and android. How to get the list of users who are using the live chat from iPhone and number of user doing from desktop/portal.?Also c...
Hello!I've recently been facing issues with the Now Assist chatbot function.When I'm on the Employee Center and I have the Now Assist chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies...
Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards
Hi Community,I’m trying to clearly understand which elements slow down form performance the most in ServiceNow. I created an ordered list based on my experience, but I'm not completely sure about the accuracy.I'd like to get validation from the commu...
In ServiceNow CSM,We have partners and customers are managed through partner-to-account relationships. This allows contacts from a partner to view all their & their customers related cases and requests.However, when one partner acquires or merges wit...
We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...
Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...
after installing plugins and providing sid and token its connected to twilio i have requirement to enables the above three countries only where i can do that?@Ankur Bawiskar any idea?
Hi Team, I want to Hide email client icon from scope application custom table. I have write the script and made isolated script checkbox as false. But its not working in scoped application. function onLoad() { var apr = g_form.getValue('approved');...
How do I create a multiple-selection checkbox for a catalog item in Employee Center that looks like this?
User raised a password reset request. I need to check the email and verify if it is triggired correctly.iam unable to view the email body for the password reset request sent from servicenow to the user email id.with the subject as : The email subject...
Hi There, I have a requirement to create PA report for "Open Incidents". I have added threshold to 400. Is it possible to somehow change the colour of this widget to red if total count crosses 400? Thanks!
In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent. It shows up bef...
Hello, I created a business rule to run async, insert on the Software Catalog table. The goal is to auto-set the assigned topics, catalogs and categories on new software catalogs.(function executeRule(current, previous /* null */ ) { var TECHNICA...
This is to resolve an issue with the SLA state for re-opened tasks in our assignment group(APP-GBL-COE Matrix SCM TMS FSS) and possibly other assignment groups as well. We observed that when a task is reopened, the state of the task defaults to Work ...
