open UI Builder from the application navigator. Click on Create New and choose Now Experience with Single Page App. Give the experience a name such as Incident Dashboard and create it. Once the experience is created, add a new page by clicking Pages ...
From what I’ve seen so far, measuring the value of Now Assist is less about proving usage and more about understanding how work patterns change on the Service Desk. Pure adoption or time-saved metrics rarely tell the full story on their own. Where re...
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
Hello every body, I built a workspace by Ui Builder and I created a page and inside this workspace as shown in the image and I assigned to this page audience , Now How can I make this page as default page that appear after login to group of users ...
I have a group called X for which i need to hide the work notes. They can have access to all the incidents but shouldn't be able to see the work notes on them.
I am trying to setup a series of flows and subflows to handle the automation of request item and task creation for the onboarding of employees. I have an initial flow that runs when someone submits a New Hire request in our Service Catalog. I have ...
Hello,Need help to implement belowCreate a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN21. check user exist or not, if not create a user2. Create a incident when a ticket is a...
When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?
Has anyone ever seen this issue with Risk Assessment Projects? I am not able to select an entity or a RAM. The fields just do not show up under context. I can initiate a risk assessment through the scheduler but once the assessment is initiated it ne...
On Service Portal(abw Portal), We have a record Producer on that we have a select box "Type" with choices New, Edit. If they click on new, new form fields will visible and after clicking on submit a record will created in the custom table.If the user...
after updatefilter conditionactive changes to false(function executeRule(previous, current) { if (previous.active == true && current.active == 'false') { gs.info('Deactivating cleaned up started : ' + current.name); var g...
1. I have created a custom table in CSM scoped application. and I have created a record producer to create the records in that custom table.2. On that record producer I have created a reference type variable which is referenced to that custom table.3...
I am working on a custom scoped application in ServiceNow and trying to display a country flag image on a form.The image URL is retrieved from an external REST API (ipgeolocation.io) and is successfully stored in a String field (country_flag).However...
Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...
Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list