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Sync Attachment between sc_request to sc_task and visa versa

I have a requirement to sync attachment between sc_request and sc_task and vis versa I tried the below script using business rule while  it is working for sc_task to sc_request  .  I tried using similar logic to copy from sc_request to sc_task it is ...

JP6 by Tera Contributor
  • 486 Views
  • 6 replies
  • 1 helpfuls

attachment not sync

Hello Team, We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident...

-ooo- by Tera Contributor
  • 387 Views
  • 5 replies
  • 0 helpfuls

ESC portal manage roles for My tasks

In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.

smk by Tera Contributor
  • 746 Views
  • 6 replies
  • 2 helpfuls