While going through the best practices documents for knowledge management, I couldn't find any recommendations on the best approach for handling knowledge bases. At the moment, we only have a knowledge base for the Service Desk (end users). However, ...
Hi Community, In Now Assist Virtual Agent, when a user asks for incident status (e.g., “What’s the status of INC13140?”), the response shows incident details (like Number, Description, Status, Assigned to, Last updated, Update summary, etc.) along wi...
Hello; guysI need to show the resolution notes for incident when it's resolved for caller on the employee center Can anyone know how to do it please? Thank you so much
When I triggered the workflow, approvals are triggered, but directly comes into no longer required state and not went grayed out, usually when No longer required state is grayed out
Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...
We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...
Hi everyone, I have a request to create a new field in the cmdb_ci table. After that, I need to add this new field to a specific view across all cmdb_ci classes, under specific field. is that possible or should it be manually? Something to add: that ...
I'm using ServiceNow Advanced Work Assignment (AWA) and creating a service channel on the sc_req_item table. I have around 60 different catalog input combinations, and based on those, I need to assign requests to specific users. Currently, I'm creati...
Hello all - ran into a curious problem. Originally we were told (we are on Vancouver) that we could not edit a knowledge article when it's gone into the review process. We have two levels of reviews. First the subject matter experts then the standard...
Hi, Currently there is a Virtual Agent in Teams connected to Prod and is working fine. The problem I am having is getting the self configured bot for Virtual Agent that's connected to our Dev environment to respond. I have went ahead and created a me...
how many characters can this variable typ handle in a built formular.
Hi, Context:We are using scripted control indicators for several of our control objectives.However, this is of course limited to what JavaScript can do within the ServiceNow platform.Now, we are exploring the possibilities of AI Agents which will cle...
Can we trigger the email from ServiceNow Support Portal to our team/team members? I want to know the process like how to create the report and send to end user.I'm having access to schedule the patches upgrade in ServiceNow portal for my instances an...
I want to create record producer using Card API. but it is creating RITM request instead of record product. could you please tell me how i can create the record producer using card Api don't want to use glide record. Below is the script i am using t...
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...