Assigned Catalog task to assignment group user forcefully after few days
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10-23-2024 08:40 AM
Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New."
I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassigned to one of the group members. Additionally, the assignment group owner should be notified.
Could you please advise on the best way to implement this?
Thanks in advance!
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11-07-2024 02:09 AM
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader