How can we stop duplicate knowledge article creation for particular workgroup ?
How can we stop duplicate knowledge article creation for particular workgroup ?
Forum Posts
Remove dependent text box
Hello - On incident when certain impacted services are selected a warning message is displayed bases on field of the service in the CMDB. I want to remove this warning. I have checked everywhere I can think of to remove this, client scripts, business...
Contains Domain functioanlity is NOT working Properly.
Hi Team,We have several domains in our instance. And we created catalog Items in Domain B. And in Domain A Record we added Domain B in Contains Domains Related List.And When i impersonated or login as Domain A User i can't able to see the catalog Ite...
How to transfer Base 64 language to decimal format or standard format language in transform script
How to transfer Base 64 language to decimal format or standard format language in transform script in transform map. The first screen short is base64 format and the second scree in decode language for first 3 records, please help in transform scripti...
Setting default columns for scorecard drilldown
Hi everyone,I'm new to platform analytics and I'm trying to set the default columns for the single scorecard when I drill down, I can edit columns in the edit > edit columns, but it is not reflecting for others (current version of PA: Utah) Steps I f...
multirow variable
Hi experts,We have a requirement where we are using multirow variable set. If manager(say Aaron) selects only one employee(say Abel) and submit the form, opened_for/opened_by should be Aaron and subject_person should be Abel. How can we achieved thi...
Resolved! workspace email templates
Configure option to create your own email template, check for roles required for the fulfiller to do the same.
Feature to include ATF in servicenow upgrade plan
Hi , How to include ATF in the servicenow platform upgrade plan ? Is there any feature to do so ? Regards,Tiasha
How can I create a live Agent Chat Link bypassing Virtual Agent?
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as users needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent...
Enabling "Go back" functionality at any stage in Virtual Agent
Hi there, I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a...
Bcc notification configuration"
Hello everyone,I am currently configuring a notification that is triggered by an event in my flow.To send the notification, I need to set the "Event parm 2 contains recipient" option to true.However, I don't want these emails to be sent as "To" but a...
How to make Variable Editor visible on Security Incident Form?
I want to display variables with the values entered on Service Portal , display on the Security Incident record created similar to RITM , where the variables are displayed in the sc_req_item record .I tried to make the same for sn_si_incident table t...
Where to check who has provided the HappySignals feedback?
Hi,Where can I check the user who has provided the feedback via HappySignals in ServiceNow.Regards
Resolved! How to manage the visibility of the Community Leaderboard widget from the Community Content Feed wid
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
To initiate the opening of a link or a new window upon the selection of a radio button by the user?
To initiate the opening of a link or a new window upon the selection of a radio button by the user, what steps should be taken?Scenario: When the user selects the NBN, a new window will open displaying the NBN website or form.Please find the below sc...
