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Resolved! UI Button

I have implemented a UI Button on Related list. It's appearing in the list view I don't want to show the button on the list view.#How can I hide that button   

inbound action script is not working.

I have written below script but it is not working request has been created but not going to proper catalog item, I have put currect sys_ID. kindly let me know what is issue in below script. (function runAction( /*GlideRecord*/ current, /*GlideRecord*...

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keval3 by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Make all fields ready only except for State field

Hello all! I have the below requirement: When a user accesses an Incident in the State of In Progress, if they are not the Created By user, all fields except for "State" shall be read only. I'm trying to solution this through the use of ACLs. I added...

randallames by Tera Contributor
  • 574 Views
  • 6 replies
  • 1 helpfuls

Resolved! Auto assign questionnaire in DDQ

Hi All, When the due diligence request is created and moved to 'IRQ in process' state by clicking on the button 'Start Onboarding' a new internal assessment record is created automatically. In the internal assessment record, I want to automatically a...

Resolved! Only Case Contacts should be available in Watchlist.

Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if  "x" account is selected and i...

Niranjan2 by Tera Contributor
  • 472 Views
  • 3 replies
  • 0 helpfuls

Inquiry About Creating a New Catalog Item

 Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...

Sonali01 by Tera Contributor
  • 579 Views
  • 8 replies
  • 0 helpfuls

Process for Managing ServiceNow Plugins

We install plugins in our environment for different product/functionalities which get new versions time to time. How you manage the process around management of these plugins? So these get upgraded in a controlled way when advance versions are availa...