How to Enable a field for Global Search?
Hi Everyone, I need to make a specific field available for global search. Could anyone guide me through the process or share the steps? Any help would be greatly appreciated!Thank you in advance!
Forum Posts
Variable in Group By Condition in report
Hi Everyone, I have a requirement to create a bar report that shows RITM records of different items grouped by an specific variable (That variable is part of a variable set that is contained in those items). The issue i´m presenting is when trying to...
what are the pros nd cons for getting status from third-party through REST outbound call??
we are integrating with power automate for approvals somehow they don't want to update the approval status from their side instead we need to check the Request approvals status frequently and then we come back and modify the approval status according...
How to disable "Assign" pop up window on Incidents
Hi all, I would like to ask how to disable "Assign" pop up window on Incident form? Please refer to the screenshot and thanks for your help in advance.
How to Share ServiceNow Dashboard through email
Hello, ServiceNow community!I am working on a dashboard in ServiceNow that contains multiple reports, and I need to share it with users who are not part of our ServiceNow instance. Since we have limited ITIL roles available, I cannot assign the ITIL ...
DocuSign Integration
Hello Team,I am trying to integrate ServiceNow with DocuSign and have followed the steps outlined in the ServiceNow documentation:ServiceNow Docs - Integrate with DocuSign.However, I am unable to generate the OAuth token. When I click on the link to ...
How to Place Incident Playbook tab at first place in SOW
Hi, how can I place this playbook tab before the overview tab?
Resolved! Best Practices for Migrating ServiceNow Customizations from Instance A to Instance B
Hi everyone,I’m looking for guidance on how to migrate the customizations and configurations from one ServiceNow instance (Instance A for Company A) to another (Instance B for Company B). I don’t plan to modify any existing processes, so I’d like to ...
How to disable Mobile UI and redirect user to ESC
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sy...
Display the Retake option on the survey from the portal
I am trying to add the retake option on the survey portal I have checked this documentation so far it just added that retake option to the back end https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/survey-adminis...
Task intelligence similar incident model
After I have deployed my similar incident model of task intelligence Where can I use that deployed model?other then service operation workspace
Can REST outbound call response holds for sometime?
if I am triggering outbound call to third-party usually we will get response immediately if it is there but if the third-party can able to send response back after an hour/day/days can we able to use it under same outbound call??
need to find evidence request pop-up page and UI action in engagement form within workspace
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
We have the requirement that we need to print the attachment without downloading it.
We have followed the below steps for the same:1. We have created a new action assignment in the attachment action ("Print").2. Then we have used the UXF Client Action.3. And we have used payload in payload we have passed sysparm_media=print.4. When w...
User table
If the logged in user has an 'itil' role, filter the department lookup search to show only one value 'IT' in the user formWhat is the best method?
