Assigned too email notification sending to wrong person

[tylertaulbe]

We are working in the new Washington instance.

When we create a request via the ESC mega menu - the requestor is getting an email saying " this task is assigned to you". However, the task is actually assigned to support staff say me Tyler.

Any ideas why this is not going to myself but rather the requestor?

[Mark Roethof]

Hi there,

Does this concern an out-of-the-box email notification, if so can you share which one? Or is this a customized notification, if so can you share details?