Hi everyone,I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, categ...
I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...
1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.2. Using Assignment Lookup Rules, make sure that Incidents created ...
How to add attachments on interaction record using inbound actions .
Hello Community, My team has a requirement to use a Request For variable type and to enable the Also Request For option for a catalog item. The catch is that if the Also Request For option is selected, and that variable is populated, we need to remo...
We have a requirement to hide the Live Chat option in the Service Portal header for users in restricted locations (e.g., Hungary/Budapest). Cloned Stock Header widget → created Stock Header – Custom.Updated HTML (line 27) to include !data.isHungaryU...
I need to make it so a few assignment groups are only visible to managers on the incident table. I saw some other posts that showed some advanced reference qualifiers, which will be great. The kicker is that I also need some simple reference qualifie...
We have always had issues with our on-call schedules and shifts, but it seems more prominenent since we upgraded to Yokohama.1. The main issue is that when a shift manager tries to change a current shift or rotation, the changes are not saved. We us...
Where can I find the recording for the ITOM Academy call on August 19th, 2025?
Im trying to submit a contract for review and then approve it. However I am navigating to the my approvals and can see the approval record but im not sure how I can actually get into the record and approve it as the sysid is not passed.
Hi Community,I’ve been working on a scenario where certain business managers (non-ITIL users) need to view incidents in ServiceNow. These users:Do not require ITIL access.Should only have read access (form details and work notes).In limited cases, th...
Does anyone have any suggestion on how to get the impersonate option in business portal. Tried the steps mentioned here but it did not work:How To: Add Impersonate User in Service Portal (using OOB Header Menu)
knowledge article can not find in vega chatbot when searching with meta words in ServiceNow
Hello, I have a requirement to add the refresh button in the dashboard list in SOW.Currently when you open SOW -> Overview-> Open one list from a report -> this is how it looks:My requirement is to add the refresh button where the yellow dot is, just...
Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state