Multiple catalog tasks should be created so I used the below flow steps , everything is working fine except when I am closing all the catalog tasks then Request item record and request record are not closing but this should be closed.
For my catalog item, I have around 50 variables but I need to display on 15 of them on a particular task. I selected same 15 in the flow but somehow it is displaying all the variables. I tried the same thing in PDI but there only the selected variabl...
HelloI have to auto populate a catalog item field by combining 2 fileds of my order guide. How can I do it ?
Please find the solution for below problem statement: We have created two variables - category and Configuretion Item for record producer, we wants to achieve - If Category=Software, Configuration Items selection to be limited to Applications. , They...
I have a requirement to populate a users department using the id of the department rather than the name. When I use an update excel sheet on the sys_user table with the name, it transforms perfectly, but when I try to use the departments id field, t...
As designed, if someone replies to a resolved incident email, if the incident state is at Closed, it creates a new email However, the issue we are running into, is that person replies to that resolved incident email, with the same watermark, multiple...
Hello All, I want to populate description field only when the selected configuration item's class is 'Application service' in configuration item field using script include and client script. I tried but no luck because of every class in configurati...
Hi team,For some reason typing Indicator is not showing in the chat bot in virtual agent..Can anyone help me on this why it is not showing? Do we need to enable anything for this?
We currently use LDAP to import our AD users into a service now user table where the reporting manager is mismatched for the few users. For few users admin accounts of their reporting manager is being tagged. I need correct it and make sure that AD a...
Implement Server-Side (Back-End) Validations:· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.I...
I have a client who wants a task to have a 4 day SLA.They want the SLA to start 4 business days before to the task's Due Date.I am trying to use a script in the Relative Duration table (cmn_relative_duration).The script appears in the SLA Definition'...
Hi, i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for ...
· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.The requirement is a check in one of the maint...
Hi, I have a requirement where the widget in the service portal should be visible to everyone(Non-ITIL and ITIL users). Has anyone done this before? Regards,Akhila.
Hi All , Can anyone let me know the steps to upgrade my instance without losing the data?
