Show incidents to users selected in variable.
We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Forum Posts
How to specify color scheme on graph
Hello team.I am using color scheme to specify color scheme on graph.I want to specify color scheme for each specific element.For example, I want "Y" in the image below to be yellow and "R" to be red.Is this possible?
Resolved! Populate the group based on requested for user details
I have below two variables: need help in script to achieve this requirement. 1. requested_for: referring to sys_user 2. approval_group: referring to sys_user_groupPopulate the Group as 'GROUP_Nuclear' only when Requested For.u_snc_l_company contains ...
Adding a search filter for Serial number in dashboard.
I created a dashboard with a report encompassing alm_asset table. I am unable to add search filter as per the image attached. I am stuck at interactive filter reference with the reference field empty due to the absence of 'serial number' option.
Custom label/value on a report pie chart
Is there a way to update a label/value on a pie chart on a single report, without changing the value name system wide for all ServiceNow users?
Want to sort My task widgets in descending order on ESC Portal
Hi ,As in the screenshot below there are My tasks widget i want this tasks to be sorted in descending order permanantly. How to acheive this any help will be great.Thanks in Advance!
Service Operation workspace
Hi everyone,I need help with the Service Operation Workspace. There's an option called "Create Request" in the incident form. When I click this function, I'm redirected to the catalog page where I can raise a request. After raising the request, the r...
Resolved! Automatic message for agent in SOW
How to add automatic messages for agents in interaction in SOW ? @Shivalika
Resolved! Email Link to Approve Contracts
Hi everyone, We want to use the 'mailto.approval' and 'mailto.rejection' email templates in the email that gets sent out for approving or rejecting Contracts, but when clicking the approve or reject buttons in the email, it is not associating it bac...
Automatic message for agent in SOW
How to add automatic messages for agents in interaction in SOW ?
Dynamic translation issues
I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not available....
How to create a request when an email is sent to a specific email address.
I need to create a request when an email is sent to a specific email address. What configurations are required for this?Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates a...
Resolved! Requested For field type default value
Hello All, I have one field named "Requested for" and that field type is requested for only and this field type behaviour is it will autopopulate logged in user name over this field as default value. To remove default value from this field I have add...
Resolved! Auto Closure of Change Requests
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
