Assignee availability
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02-11-2025 02:48 PM
Hi
I'm relatively new to ServiceNow. Other ITSM tools I have used, have had the ability for assignees / technicians to mark themselves unavailable (leave, projects, sick etc).
Having looked into within ServiceNow (Xanadu), using #ITSMPro module, I can't see how this can be done
Am I missing something?
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02-11-2025 09:33 PM
Hi @jamesgander ,
OOTB, you cannot mark assignee availabilty from incident record.
What you can do is, you can use Service Operation workspace for agents availabilty , where agents can mark their presence : https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...
Also, use the concept of Configuring Advanced Work Assignment