Assignee availability

jamesgander
Tera Contributor

‎02-11-2025 02:48 PM

Hi

 

I'm relatively new to ServiceNow. Other ITSM tools I have used, have had the ability for assignees / technicians to mark themselves unavailable (leave, projects, sick etc).

Having looked into within ServiceNow (Xanadu), using #ITSMPro module, I can't see how this can be done

 

Am I missing something?

0 Helpfuls
  • 292 Views
1 REPLY 1

Community Alums
Not applicable

‎02-11-2025 09:33 PM

Hi @jamesgander ,

OOTB, you cannot mark assignee availabilty from incident record.

What you can do is, you can use Service Operation workspace for agents availabilty , where agents can mark their presence : https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...

 

Also, use the concept of Configuring Advanced Work Assignment 

 

0 Helpfuls