Can someone suggest me on thisCurrently we have agent chat available in prod instance. We are planning to roll out virtual agent in prod instance for certain user/group in first phase and then it will be available for all users. So how we can restric...
We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are...
Can MID server able to hit an URL exposed to internet. Example ServiceNow integration with another ServiceNow instance via Mid Server
I have a servicecatalog form that captures a name by picking from sys.user. I need to put that name into a task Email. I have these steps in my flow - when the Email is produced from the second step, the name come out in long code
Hi Team, I created a UI Action to appear as Contact Relationship related list . But I want this to only show on related list on Customer Contact table . Its also appearing on all the tables which has Contact Relationship as related list.Can we just r...
Hello In Ignore mandatory evaluation field in rule based in Order Guide is not working even if it is checked .There is no difference between checked and unchecked option in this.I am facing this error. Is anyone facing this same error.
Hello Community,How to upload/attach a Document/Pdf/Image in the Scripted REST API where i need to access the document where i need to b upload to the Servicenow.Thanks,Daiva.
Hi, I have a "priority" field in my incident form, that changes according to other fields. I want to add color, so that when priority is high the field will turn red, and the same with the rest of the priorities.I think I need to add something to the...
In the ESC Portal header banner, the dropdown menu, which is the parent topic, currently displays only three of its eight child topics, with an option to "Browse All". I would like all eight child topics to be listed directly within the parent topic ...
Requirement: New field XYZ should refer to table1 and should be able to select multiple record.Table1 contains two field 'Name' and 'Number'.(dictionary display TRUE is on 'Name' Field only). currently configured field XYZ as LIST datatype.Is it poss...
Hello, When I tried to reassigned a new group to existing incident record several times, Reassignment count field is updated according to assignment, but it is visible mismatch count on activity stream of an incident. Anyone has any idea on this why ...
I have requirement covert incident to request and then after request is created, change the state of incident to resolved.Can anyone help me. Thanks Manish
Wanted to post this in case someone else runs across this in the future. This applies to rendering approval notification details in Teams (when the user clicks 'Show details). If you're seeing the following error:org.mozilla.javascript.JavaScriptExce...
Hi all, within the user form I want to show a related list that lists all request that were either requested for the user or opened by the user. Right now, I have two related lists for this. How can I combine this into one? I can change the default f...
Hi All, I have a requirement to create a script that will remove the following filter conditions and add new filter conditions for Query Builder Saved Query. I'm new to CMDB, Can someone help on it. Thanks in advance! Remove this :Operational Status...
