Hello all, I am looking into "where to look on how to configure handling sensitive data". For example, the credit card number of: 1234-1234-1234-1243, I want that removed from the virtual agent chat. I found the documentation of: https://docs.s...
At first it runs global acls and it passes then it is not checking for scoped acls even it satisfy the condition of it. So how we can runs the scoped acls?
hello, Urgent help needI have a updated excel that i want to attach to attachment record using script because kb article is published. var attachment = new GlideSysAttachment();//set up inputsvar rec = new GlideRecord('kb_knowledge');rec.get('sys_id'...
incident ticket state has been changed from assigned to closed .from assigned state they can only move the ticket to InProgress or cancelled.some how they have changed it to closed . Th child ticket got closed when the parent was added. Parent stat...
My requirement is- I have to show a LINK name YES/NO in notification . When state is resolved . If user Clicks on YES LInk it should open a feedback form and if user Clicks on NO Link then it should redirect to the current incident the and the st...
HI Team, There is a requirement to create UI action in the related list. Can someone guide how to achieve this?
create a button on the incident form that assigns the incident to the logged-in user if they are part of the selected assignment group, or sets the assigned_to field to null if they are not part of the assignment group
Our instance supports multiple companies each of which has multiple manufacturing and distribution sites.We determine Priority of an Incident based on a matrix of values in the Impact and Urgency fields. Impact contains 3 values: Entire company, Dep...
I need to set Due date based on the priority value. If priority is 1 then due date should needs to be updated with 20 days from creation date likewise if priority is 2 then due date would be 30 days from creation date. If priority is 3 then due date ...
Number of variables? Branches? What thresholds do you recommend for distinguishing between low, medium, high complexity?
Hi All, There is a Service Account with some roles to access to almost most of the tables in platform. I want to restrict this account to only fetch records of last 7 years, if trying to fetch before that then it will not allow. I am testing it wit...
Hi All, I have created a custom flow from scratch for HAM Transfer Order. Funtionality to be kept similar to OOTB but I have created it on flow designer. Now I am facing challenge with template tasks. I need to create only 2 tasks in a scenario but s...
Team , one of requester raised a concern, whenever he tries to approve any RITM from email he is not able to approve the link is connecting with some other catalog pageHow do i fix this ? where to go and what to check , can someone please guide me ?
Here's a concise explanation of the requirement you described: The function should run when a user clicks on something. First, it checks if the currently selected Assignment Group has the logged-in user as a member. If the user is a member of that gr...
Hi @community,Is there any way to convert the catalogue item/category to another when the ticket is raised incorrectly
