We currently perform QA audits of incidents/agents via SharePoint lists to ensure proper notation, routing, categorization, etc.We score questions and give a percent score and the corresponding letter grade (see below). We want to begin grading inci...
We're trying to create an Interactive Filter which allows an agent to search by name or email. We have created a filter which references the sys_user table with interactive filter references to Incident > caller_id and Request Item > requested_for.It...
Hi All,Please let me know possible solutions for below requirement and I am trying create UI policy but can't able for this requirement. "Valid To field not allowed to select from past date on Valid From field." Thanks
I have a situation where I need to set a choice field (doesnt have to be a choice, can be free text as well) to yes or no based on which configuration item is chosen. As an example - if someone selects an application that is marked as a SOX Compliant...
Hi experts,We have a requirement to show all the reports of a manager in a question. Not a reference field. All the users must be visible on the field without even selecting(like list collector). Is it feasible?TIA
Hey guru's, Can anyone tell me if a form variable (or variable set) can be added to the available columns on Lists?And if so, how do I do it? Thanks, Audrey
Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
HI Community, Im trying to set the catalog task assignment group via flow designer but it is showing as empty value. In portal there is variable named reference number based on the reference number the details will be populated in assignment group va...
"Roles" field does not appear on the form is due to the OOB onload Client script- "Hide roles field". Scenario Tested:Deactivated above client script so that roles field can be visible on form view.Given access to admin only.(Please Check Attached Sc...
In service catalog based on variable value approval needs to be triggred for different groups.There are 8 choices in the variable for each value Approval goes to a specific group in workflow
Hi Community,We are migrating to CSM, the tag icon will not be populated in the CSM/FSM workspace incident form after migrating.Can anyone help me how to enable the tag icon?
Hi, There are three fields on the form New Primary Citizenship, New Secondary Citizenship, and New Tertiary Citizenship fields- which should prevent the user from submit the forms with same field values. However, the script is working but form submis...
Query Resolution Rate. Percentage of queries that are resolved successfully versus those that remain open or unresolved.Create report. table- sn_ap_cm_ap_case(invoice case management)
i am trying to autopopulate the data in mrvs on the onchange of variable in Another mrvs but not able to do ithere is the client scriptfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue === '') {return;}var poNumber ...
Hi Team,I want to edit the homepage for one particular user and have to add an approval section to that. The URL of the homepage is -'https://instance-name.service-now.com/now/nav/ui/home'the homepage looks like this-I am not able to find where the p...
