Attach Knowledge to catalog task

Rahul Raja Sami
Tera Guru

Hi,
I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.
How can I achieve this?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Rahul Raja Sami
Tera Guru

Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

RahulRajaSami_0-1731651257689.png

 






View solution in original post

6 REPLIES 6

how to attach them using the related lists, can you explain in detail please?
I want to attach a particular article every time a scheduled task is created. (same article to all tasks) 

Rahul Raja Sami
Tera Guru

Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

RahulRajaSami_0-1731651257689.png