Hello together,
we use the Delegate (sys_user_delegate) Function on our instance.
Right now, our management wants to have a extension for this.
If user A delegates to user B and user B have also a delegate to user C all the messages for user A should be sent to user C. Is this possbile?
Where can I customize this? I can´t find the OOTB solution for this.
Thank you in advance.
PS:
I also post it in the CSM Cummunity, but without response:Delegate Fuction in ServiceNow
Best regards
Michael
