Forum Posts
Who is on-call today report?
I'm trying to create a report that shows who is on call today. I've been able to make some progress on this by going to “On-Call Scheduling” > “Reports” > “Schedule Report” and selected all under “Available” moving them to “Selected” and clicked “Run...
Resolved! How to add different message on the catalog item for portal view and self service view
Hi All,I have a requirement, where would like to show some message with different links on a catalog item. For eg. If I am ordering catalog item from selfservice view, I need to have a different message.and when it is ordered from portal, it should b...
Controlled search field:Looking to implement a form with a search field that requires a 4 characters
I have one requirement to show the group names from list collector after entering the 4 Characters.it should show the group name starts with those 4 letters.@harditsingh Can you please help here on this requirement.
New Starter Checklist
Hi All, I'm looking at our new starter process at our firm, we are moving over to a requested item from a service Catalog item that HR can submit. When this happens it creates a few Catalog tasks for setting up through the use of flow designer.But on...
Resolved! Need to make mandatory impacted services/CIs mandatory if there is no imapcted service has added
Hello, Can anyone please help on the below requirement. In change request in the related list there is impacted services/CIs present. I need to make mandatory it if impacted services/CIs has not been added in the change request. Could anyone please...
Unable to change state from Inprogress to New
Needs to transfer the incident from inprogress to New to another queue, Currently incident is in Inprogress state in Queue1. trying to transfer via postman, while trying state is not changing to new still its in inprogress. Below is the json I have p...
Resolved! On Hold Reason is moving to In Progress after saving the record from the backend.
In an Incident Record, when saving from "In Progress" to "on Hold" state and "On Hold Reason" is "awaiting caller", and click "save", the incident record is moving back to In Progress and not keeping the "on Hold" and "On Hold reason". Imagen 1 You ...
Resolved! Copy Agent Chat Transcript to Related Incident Record
Good morning, I have created the following business rule on the interaction table:Copy Chat Transcript to Related Incident:It is an after/update with one condition - State is Closed CompleteThis is the script:(function executeRule(current, previous /...
Resolved! Search Configuration Item Reference Field by IP Address
I have a requirement to be able search for a CI by not only name, but by IP address as well. I have added IP address to the ref_ac_columns so far but am unsure how to make it so they can search by the name IP address and return the correct device. ...
Resolved! Unable to search RITM records with field values in global search
I have encrypted fields named 'Account Number,' 'Card Number,' and 'Member Number' in my requested item. When I search for these values in the global search to find the RITM, the records do not appear in the search results. I also tried searching usi...
Resolved! Flow Designer manager approval issue
We are in the process of moving our old workflows to Flow Designer/Catalog Builder. We have an issue with the OOB Manager approval step in the Catalog builder. It's leveraging the Service Fulfillment Steps - Manager approval subflow, but when I test ...
Static Attachment to be send whenever record is created
Hi,We have custom table. Whenever the record is created in the custom table. Email notification should along with the company policy PDF document. How to achieve this.We don't want any link instead of that we need the file in the email notification. ...