I have a requirement to create an incident using inbound action and set assignment group and assigned to when the inc is created. I have tried multiple configurations, but response SLA is getting created and not stopped as it has met both start and s...
Dear Colleagues, can anyone advice me on creating a report to list specific changes (I can do that) that has two out of three ctasks closed and one of ctask is opened. (Each of ctask has different short description)?
Hi Everyone, Please let me know if this doable in servicenow. My requirements are 1. We need to create a service portal form with two pages2. page 1 contains fields and one of the fields of it has a dropdown of specific questionnaires we created3. p...
Hello ServiceNow Community,I am currently working on UI Builder where I am implementing a search functionality using Client Parameters to filter data from the Incident table. I am using a edit filter condition inside Data Resource to fetch the record...
Hello everyone,I need to track how long an INC (Incident) stays in specific states like Awaiting Vendor, Awaiting User, Pending, and On-Hold using Metric Definitions in ServiceNow.I want to:Capture the total time an INC spends in each of these state...
The guidelines should be visible to users in the Free Text fields as they open a new Problem record, providing real-time assistance in filling out the form correctly. As users begin typing in the relevant fields, these guidelines will automatically d...
Hello SOW Experts,I have 12 different DateTime fields which i need to add into Timeline card component and then to report for Post Incident Report in SOW. There is however an option to add custom event to the timeline but the issue with that everyti...
Hi All, Inactive users need to remove from groups, for this scheduled is created and it's working but when the job runes notification to trigger to group manager with list of users removed from group under him.Appreciate for your quick response. Th...
In virtual agent designer while trying to open any topic its not loading for me PFA.
Hi All, How to implement a Change Request with CAB approval and risk assessment. Thanks in advance,Vinuth
Hi All, I want to understand the best practice in case of mergers and acquisitions how to deal with the Vendor Company? Should we be creating a new company and replacing that in the contract or should a new contract be created all together? Thank you
I've created a custom Theme with styles that we like and I need to move it to TEST and PROD. I can't find out anyway to accomplish this. I tried to put it in an update set but that didn't work.
In AI search I created a facet for Language but there it is showing me only one language. Can anyone please help me here, I want all the language filter option here.
Hi All, Link Change Requests to multiple CIs and simulate a Release Plan.How to implement Change Request to multiple CIs. Thanks in advance,Vinuth
Hi, I've a dashboard with interactive filters and reports, the requirement is to pass the selected value from an interactive filter to a script inside a report. The report is generated via script which pass a value to a script include to get the list...
