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Resolved! Field on TASK, make it default

Hello, I have the following requirement:I have a catalog item, on the catalog item if the following box is NOT true: Once the form is submitted, on TASK I have a Quantity field, so if the above box is NOT true, I would like the Quantity field on the ...

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Jen11 by Tera Expert
  • 448 Views
  • 4 replies
  • 0 helpfuls

Actions Taken Field issue on major incident management

When a Major Incident is Resolved, the "Actions Taken" field is shown and is used to add any comments/information into the ticket in Resolved state. This field however is not captured in the Activity Log of the Incident. Could you please suggest what...

ashok17 by Tera Contributor
  • 410 Views
  • 1 replies
  • 0 helpfuls

Importing a long process with Flow Designer

Hi everyone,This is my first time using Flow Designer as Ive been using legacy workflow for almost a decade.I have a process Im trying to incorporate in ServiceNow that can be categorized as 10 steps. Each step having one or multiple actions/task. Th...

Ace009 by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Configuration item mapping

Hello Everyone!!I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories in the incident form a...

dmahendran by Tera Contributor
  • 258 Views
  • 2 replies
  • 0 helpfuls

Filter Configuration Item results in Change Request

Hi ,I want to show  all servers even if they are retired "sys_class_name=server" in the reference qualifier in change request which is having OOB condition asjavascript:new TaskUtilsSNC().getConfigurationItemFilter(current)I tried : javascript&...

Nandini DM by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

Resolved! Servicenow PDI to PDI Integration

I have used GET and POST HTTP methods to integrate two PDI between. But I need to add  PATCH and DELETE Methods also for this PATCH method i dont want give sys id in Endpoint URL itself. Instead of that is there anyway to pass sys id.  If i mentioned...

Aditya02 by Tera Guru
  • 845 Views
  • 5 replies
  • 6 helpfuls