Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I g...
Hi,We are looking for a solution where system auto creates a problem ticket when there are more than 4 incidents are submitted for the same CI, Category and Subcategory combination , without redundancy.Can this be achieved? Has anyone found a solutio...
he system will allow employees to submit requests for cab bookings, track their booking status, and communicate with the cab management team. The focus will be on quality, reliability, and usability to ensure a seamless experience for employees and t...
Hi Community, I'm struggling with an issue here, I have a primary NLU model (English), and grouped to this model i have a secondary model in Spanish and another one in Portuguese. My understanding is that when you group Models to a primary model, the...
Dear Community,could you please advise how to trigger Risk Assessment window directly from 'Request Approval' button?Aim is to prevent situation when:User creates Normal Change,Fills all mandatory fields on Overview and Details tabsPresses Save,Then ...
On Incident SLA, for incident without user assignment. When a SLA breach is it looking at 'business elapsed time or business time left?
Hi Team,I have created catalog request to add roles to groups.Now, i want to show the existing roles that are already in selected group.Example if group service desk already has itil role, so it should show the itil role in right side of the slushbuc...
Which tables are children of the Task table and come with the base system?Choose 3 answersA. IncidentB. ProblemC. Change RequestD. ConfigE. DictionaryF. cmdb
Hi,Configuration item is showing as empty for source table kb_knowledge when applying on table sysapproval_approver. Is there any relationship issue because it shows up for change request? Thanks,Harsha
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Hello Team, If anybody is using virtual agent or has it in PDI also, can you please go to - "db_audio" table and share me the audio file named "sn_va_web_client_alert" mp3 or ogg file I think the old file is mistakenly lost or misplaced. And now irr...
I have 2 fields on a catalog item: corporate_security_categorycorporate_security_subcategory The subcategory is dependent on category. I am not able to get the dependent values to work. I am using an advanced reference qualifier with the following: j...
Hi,Good day!!We are planning to integrate our ServiceNow instance with a third-party vendor's ServiceNow instance. As part of this setup, we have created a user account and an OAuth profile. However, we would like to restrict access so that the third...
Has anyone noticed that the display value of a dot-walked "Tag" in Classic Agent Workspace and Configurable Workspace is not showing properly, but it is shown correctly in the Native UI? I was able to replicate the issue in my OOB instance as well. I...
