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Interactive Filters - Search by name OR email

We're trying to create an Interactive Filter which allows an agent to search by name or email. We have created a filter which references the sys_user table with interactive filter references to Incident > caller_id and Request Item > requested_for.It...

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auto populate multiple users in a field

Hi experts,We have a requirement to show all the reports of a  manager in a question. Not a reference field. All the users must be visible on the field without even selecting(like list collector).  Is it feasible?TIA 

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si21 by Tera Guru
  • 414 Views
  • 7 replies
  • 0 helpfuls

assignment group task is showing empty

HI Community, Im trying to set the catalog task assignment group via flow designer but it is showing as empty value. In portal there is variable named reference number based on the reference number the details will be populated in assignment group va...

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suuriyas by Tera Contributor
  • 407 Views
  • 2 replies
  • 0 helpfuls

What is the Purpose of Roles Field in Service Catalog

"Roles" field does not appear on the form is due to the OOB onload Client script- "Hide roles field". Scenario Tested:Deactivated above client script so that roles field can be visible on form view.Given access to admin only.(Please Check Attached Sc...

nagaraju15 by Tera Contributor
  • 775 Views
  • 3 replies
  • 1 helpfuls

Tag Icon in incident form

Hi Community,We are migrating to CSM, the tag icon will not be populated in the CSM/FSM workspace incident form after migrating.Can anyone help me how to enable the tag icon? 

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