Automatically create problem when more than 4 incidents with same CI, category & subcategory values

[SanaPR]

Hi,

We are looking for a solution where system auto creates a problem ticket when there are more than 4 incidents are submitted for the same CI, Category and Subcategory combination , without redundancy.
Can this be achieved? Has anyone found a solution via Business rules or Flow Designer to achieve this? Need the solution run once every 10 days. Any suggestions or inputs please?

Thank you!

[Community Alums]

You could achieve this in flow designer too. Less code or no code to have to maintain and you can track its execution details visually better.

[SanaPR]

Thank you all for your inputs. This was achieved via Flow Designer.

[Roq]

Hello @SanaPR ,

We got the same requirement, are you able to kindly share how you have this achieved via Flow Designer?

Appreciate your help here please.

Thank you ~