Forum Posts
sharepoint online search connector
Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...
Dynamic Greeting Topic
Hi All,I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal Please help me to resolve th...
Field type configuration
Hello All, We have made the "Change Request" field type on incident to the "List" type and changed the "Max length" size to 4000. However, when I tries to revert it back the type and max length, Type get changed to "Reference" but the " Max length" i...
*Help* - Implementation Options for Agent-to-Agent and Agent-to-Customer Teams & SideBar Integration
As far as I know, there are a couple of ways for Agents to communicate with other agents and customers in ServiceNow. I’m not addressing the use case where customers initiate conversations with Agents (such as through Virtual Agent), but rather focus...
Table API get all Variables for RITM
Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this: https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...
Getting [object GlideRecord] for some of Input variables in Script Step of Action called from Flow.
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
Catalog item
Type : Select Box (field1) , Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...
Resolved! What would be the implications of multiple Identity Providers
Im creating a servicenow instance that has multiple IdPs set up. One is uses SAML and the other is a Diggest Token. Im interested in knowing what are some of the risks if i would set the SAML one as auto redirect IdP.Thanks everyone
UI action not working in Security Incident Response Workspace
We have a custom UI action that is not working in the Security Incident Response workspace. It works fine in the new UI. Need some help on figuring out why. I have converted some of the alerts to use the g_modal method, but the script does not run th...
Call script include in UI action for specific field users
Hi Team, I want to create Script include for below condition to call in UI action, in UI action I can't mention it has reached maximum character current.requested_by == gs.getUserID() || current.requested_by.manager== gs.getUserID() Please suggest,...
Resolved! Approval Email Display RITM Ticket Variables - Following Catalog Item UI Policies
Hello, I followed this ticket here, Adding RITM Variables in Approval Mail Notification, which resolved the issue with not getting variables to be displayed on approval requests. However, the there is a new issue with this fix. The email variables th...
Rackspace issue
I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT for RCAKSPACE.
How can I change the order of this topic VA?
I have this topic that I think is called 'Search Fallback Topic,' and I want to change the option name and the order. Let me provide an example. How can I change the order of this topic VA?The first question is: I want to be sure I got this right. Wh...
