Hej guys, Remi here. I got a really good question today, and that is if it's possible to use a Type Ahead function in Virtual Agent. For instance, if a user is typing in Virtual Agent: "I need help with Microsoft" -> then there's a pop-up with text ...
I am trying to send a notification that uses a template and an email layout but it is not getting sent. I've read many posts that indicate I should use a notification and the Fire Event Action in my Workflow to trigger the Notification. The Fire Even...
I'm in the process of developing a flow that takes data from a SP form and automates access to AD. I'm wondering if folks out there have utilized the OOB "Add User(s) to Group(s)" Spoke Action and have any insights on what data AD expects/can handle...
We have OOB metric for incident as Incident State Duration. Using this I created report for incident records to get the on hold data. But how to get the on hold status data for sc_req_item table
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header and portal view incase if the image is pasted in the article body of the knowledge article.@Ankur Bawiskar Thanks in advance
Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...
Can the "First Reported By" field be automatically populated with the incident number when a problem is created using the "Create a Problem" option from the incident form?
when any user enter worknotes and click on POST button, show popup alert message with YES/NO confirmation.
I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...
There are two attributes(fields) in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow. There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User r...
Hi I have observed one thing in my catalog forms which were build from workflows (Not for flow designers) Approval status on RITM is still in Requested even though all the approvals approved the request and I tried in my PDI as well same issue exist...
Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...
Hi everyone,we want to create a report about the instance database usage.Is there any way to create one like below.Thank you very much.
Hola buen día, Tengo un problema para crear una condición Tengo los siguientes campos tipo Reference hacia la tabla de usuarios: Var DVar SVar TipoVar RVar L Tengo que hacer varios filtros según condiciones:1. Que al seleccionar a un usuario en Va...
I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...
