Automatically log out the agent's session when the browser is closed. The system is still trying to connect the chat to an agant and by implementing this ensures that if there's only one agent online, incoming chats won’t remain stuck in the queue du...
In the Interaction when the user clicks on "Create incident" and an incident is created, we want a notification to be sent to the user in the "chat itself". I haven't yet explored the intricacies of VA. Just delving on the surface. Any suggestions ...
Hi, Our company works with external clients which are using also ServiceNow. They have different incident numbers to ours, then every automatic email regarding an incident created in their instance comes to our instance with their incident number but...
Hello all, As we see below, we have change related reports in the build tab for a technical service in the Digital Portfolio management.How do I add new reports to this or modify the existing ones? Thanks in advance. Thanks,Ravish
I set the notification receiver in Who will receive(CC) tab.But the CC are not working? I want to know the reason. On the other hand, add CC by email script is OK, but in Who will receive(CC) is not working.BTW, the notification is trigger by some e...
Hi Team,We have a requirement to Integrate LogMeIn with ServiceNow using Rescue by LogMeIn Plugin.ServiceNow Store - Rescue by LogMeInAs checked on App Store System Requirements states we will need ServiceNow Enterprise License.We have ITSM Professio...
After marking a KB article helpful from the VA (Virtual Agent) conversation, the respective KB (Knowledge Base) number is not showing-up on the KB Breakdown widget in VA dashboard.The kb breakdown widget is showing no results at all. I found a soluti...
Continual Improvement Management (CIM) Application-Not able to see "Value Category" field- related list project- Impact value has been different Can one help into this ? is that any upgrade happened due that those field changed or removed from servic...
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Hello dear community,I created a catalog item in order to let users submit their request from the portal, and I want to add a cancel button that will display after submitting the form and when the request is still not approved, in order to let users ...
Hi everyone, I'm facing an issue with the Now Mobile app where the catalogs under "Recommended for You" keep loading and open a blank page. Here are some details: - The issue occurs only in the "Recommended for You" section; other catalog items l...
Need a script to add 7 days to current date in default value section of date/time variable of record producer.
(function executeRule(current, previous /*null when async*/) { var cardOrderSysId = '000e49541b0e0d10683742e7bd4bcbed'; if (current.cat_item.toString() !== cardOrderSysId) { return; } var tinNumber = current.variables.u_tin;...
Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate op...
Can someone please advise if you ever experience influx of alerting being ignored/unattended and eventually they were all breached? I am looking for an end-to-end solution, please. Thanks in advance.