HI @TEAM i am currently working on live agent chat configuration com.glide.connect.support i am unable to download this plugin because of this the chat set up is disabled is there any article are any docs that help me to set up the live agent thank...
When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...
Hi All,On the change table we have a change type which simply ask approval from the members of the assignment group.Twice now it have went into a loop, where after requesting approval, and a member clicks the "Approve" button on the approval request....
Hi, I have a requirement in incident table where if the integration is sending us a priority 1 or 2 it should be set as 3, have achieved it through transform map, However if they send a priority 3/4 and our user has set it at priority 1/2 it should n...
Our incident form has the Configuration item field but we would also like to add asset tag field since we have changed our computer naming scheme. I can't figure out how to add the asset tag field on the incident form
You are implementing phase 1 of Virtual Agent shortly and one of the topics we have duplicated is the Check IT Ticket Status Topic.This topic targets tickets from the Incident (incident) and requested Items (sc_req_item) tables.However instead of tar...
Hi Team,Is there any way we can hide the popup which is appearing after the submission of the assessment?I have attached the screenshot for the same.Thanks in advance.
In the selection for the "requested for" field in the portal does not carry over to the request form and reverts to raisers name.
I am trying to do it with Glide ajax1. case Table Fields:Responsible Team (u_responsible_teams): This field is a reference to the sys_user_group table. It stores the team name (as referenced from the sys_user_group table).Priority (priority): This fi...
Hi Team, var ObjArray = [];var gr = new GlideRecord("incident");gr.addEncodedQuery("active=true^sys_idSTARTSWITH29549d12838312109d62b0d6feaad367^ORsys_idSTARTSWITH395fb456830312109d62b0d6feaad35e");gr.query();while (gr.next()) { var start = gr...
Hi All, How to print short description of record producer to the short description of target record in a Record producer.Also want to print multiple variables value to the description of the target record one after another.I tried the below script bu...
Which of the following protocol is used for create, update and delete incident through emails ? POP3 SOAP SMTP HTTP
When scheduling a Change, the attached message appears when I click on the Scheduling Assistant in the warning message at the top of the Change form. I then get this message. How can I chance the "Duration of this change request exceeds the availabl...
Hello Guys,how the field install_count in software discovery model is populated, I just try to refer many jobs and scripts but, I cannot find one , I also think that it is not an reference field.
I'm having trouble integrating Teams with ServiceNow. My company has already a Teams integration with another ServiceNow instance, and now I don't know how to make a new integration with a new instance without removing the previous one.I managed to i...
