Autopoulate of costcenter not working

[Renu4]

Hello All,

i am trying to autopulate the caller's costcenter in incident form .I am using BR for this purpose.

It works when the channel is phone(ie incident raised from the instance)

but does not work when the channel is email or self-service.(ie mail or SP).

Can anyone guide me please.

Thanks in advance,

Renu.

[Mohan raj]

Hi @Renu4,

Try to change the conditions of the BR like below 

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Renu4]

Hi Mohan,

This does not work as well.

this should work when the user is raisning the incident from the Service Portal