I have a requirement where I need to create a field on catalog item which should reference to sys_user table and should allow multi-selection. Along with this the dropdown should show combination of name and email of the user. I can use reference var...
Hi Guys, I have a lot of tickets with user Additional Information input of several parameters .And i want to generate it into excel so i can managed and filter the information . Is it even possible? Regards,
Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?
story: A customer is receiving everyday 20 notifications and provided with a incident number and asked to stop it how do we deal with that ?
Hi all, I am running to a problem trying to upload a utterances via a csv file to build out my NLU test set. I am getting the following error: I tried the following csv creation methods:- via excel- from notepad (filename ending with .csv) I am attac...
I am trying to do translation topic translation for Polish language in virtual agent. For other languages its happening but for Polish its giving me below error. I have installed I18N: Polish, also under language table and Virtual agent Polish lang...
Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...
Email Script (function runMailScript(current, template, email, email_action, event) { // Read sys_id from event parameter (account sys_id passed in BR) var acctSysId = event.parm1; // Validate account sys_id if (!acctSysId) { ...
Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...
I want to know if this image is correct.Left: You can only create one VirtualAgent, and the same VirtualAgent will be displayed on the published portal (screen).Right: Now Assisst In VirtualAgent allows you to create multiple VirtualAgents, and you ...
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority.report should be something like in screenshot.I need report using datavisualization for incidents only for certain groups. Can someone help me Please ...
CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason
Hi All, I want a fetch all the variable for the RITM request and i have used the REST scripted API but i am getting the sys_id for the some of the fields but i do not want sysid beacuse end user will not under stand, Can you advise how to get the ...
Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...
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