Hello CommunityI would like to know how I can have the emails that I send and receive here, on the additional comments be update on in here, like the when its update when I assigned to somebody to the request, or when the state changes. email sent/re...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
I have a Mid Server Script File and Im trying to make it run in the mid server. Mid Server Script FileName: testfile.sh#!/bin/sh echo 'hello' >> test.txt Calling it by using MIDServerSystemCommandUtil (OOB) new global.MIDServerSystemCommandUtil()....
Hello. We like to use order guides in our service portal to present a less cluttered list of choices to our users, but since the VA cannot present them in a conversational manner, we would rather have VA present the catalog items individually. I am...
Hello all,I created a role incident_security and added to group and Incident category = 'Security'. When a user creates an incident with Category = 'Security', it should only be available to users with the role 'incident_security'.I created ACL with ...
I want to remove the Follow Button. How can i do that?
This is the notification for CAB Request Delegate that was added, but it is not triggering when I add a CAB delegate. Do I need to change any condition? This is OOB, right? Also, please explain how this notification works.
Hi Community,I have a requirement related to the GRC Attestation form. As you know, the form includes an "Attach Evidence" field. I want to apply a condition so that only specific file types (e.g., PDF) can be uploaded through this field — other form...
Hi, I have a question regarding the Email Client Template configurationI've added the email address from the 'Email Client From Address'. But, this email address is a distribution listIs there any configuration needed so it could work, or is this set...
Hello everyone, I'm working on an ATF test. While submitting the Request from employee centre the UI triggers a JavaScript confirm() dialog, like this:var correctInfo = confirm("Are you sure that " + answer.name + " with userid " + answer.userId + " ...
Hi,I am using Automated Test Framework to create tests for HR. The 'Open a New Form' Test Step points to a table, and i can select sn_hr_core_case - this creates a Core case.However, now we use the newer Create new case option - sn_hr_core_case_creat...
Hello, I have a single line txt type field that allow user to enter the name of the new group they want to create. Our stander format for group name start with "EY - group name " Ideally we want the field to pre-populated with CA- and then we need so...
I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782 My requirement is that i have 2 level of approvals. 1. Service level 2. CABCAB should be triggered only once t...
I need to generate a task and assigned to whoever approves the request item. I'm having a hard time to retriever the approver from the approver table [sysapprover_approver] and set on "assigned to" on catalog task
