I can't tell if you can link a project to a service offering or not so that is shows up in the Build tab. The documentation suggests that it can be done for both services and service offerings, yet the service offering field appears to be locked dow...
Hello, Our Stakeholder have a requirement to do a mouseover a show a column that resides on a custom table, to show a description. I was looking into the attributes that are available but I do not know if we can achieve this or if if it is within the...
Hi All, I have a requirement to have a yes/no questions non mandatory and if user selects all the questions answer as no then it should throw an error and user should not be able to submit the survey and the survey comes up in the service portal. Is ...
Hello Guys, I wanted to know the difference between NLU based and LLM Based Virtual agent ? I could see in the yokohama relase boths are available ? Both work independently or they working togheter ? Please guice me on it . Regards,Jay
Hello Team, Could you please help me to understand which exact REST API is getting used by ServiceNow Service graph connector for MDE ? As per me there are multiple End points available from MDE side. Hence i would like to understand which one is uti...
I can see Active Column but unable to edit it to False in Reports why?
When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...
Hey, our SMTP Exchange Server is on-premise and only available via MID Server. Is there a way to tell my email account that the connection should be via MID? At the moment when I test the connection I get the following error message: Email sender con...
We have configured a custom Virtual Agent chatbot in ServiceNow, and we are working on it through Microsoft Teams. However, even when launching the bot from what we believe is a separate Teams setup, the incidents are always being created in the QA i...
Hi Everyone,I have one requirement on Catalog item form.Having two varaibles Client and RoleClient and Roles both varaibles are List collector type If i select 'A' in Role then Client variable list showing X , Y, ZIf i Select 'B' in Role then in C...
We have created a new dashboard " Europe Ticket Dashboard", but we are not able to add colors to the color palette and even the data labels are also not adjustable as reports.
Hi, Agents creating incident using /create_incident in advanced work assignment , Would like to understand which flow is there backend to create INC and map fields? ThanksRoopa
I’m facing an issue while trying to create Metric Definitions in ServiceNow.Here’s the situation:The user has ITIL, metric_user, and metric_admin roles.The user’s application scope is locked to Global (cannot switch to other scopes).The user wants to...
Morning all, please can you help me. For Incident tickets, I'd like to introduce 4 SLA tasks, as below. Has anyone achieved building an SLA (task 3 above) for timely ticket updates. Example, for a P1 incident, I'd expect a work note (ticket update...
