Hi Everyone , Can someone please school about cloning . I am new to Servicenow 1. When we clone ?2. Why we should clone Prod to other TEST/Dev I am just trying to understand in what scenario I should be executing this activity before upgrade?
With the latest version of SOW, there is an on-call section that is more user friendly than the classic view; however, we have not found a way to limit the groups that are available to select when a user is trying to select a group to either edit the...
I want to source to auto populate with change request number when we create communication plan from communication task
I have a record that has related list to another table. Is there a way to adjust the list view fields for related list based on the state of the parent record? If that is not possible is there a way to automatically change views based on the state?
Hi, I'm building a report where I want to exclude cases that have had the sub state 'Waiting for Development' in the past. Is there an OOTB way to do this? Appreciate the help!
Hi Team, We are using Moveworks and it is integrated to Teams. As we are using Moveworks chatbot, so we are not using virtual agent bot.As move works in integrated to Teams, end user is chatting from teams window and seeing the Moveworks answers in ...
We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...
Hi,We have a catalog item in our Service Catalog with a field that has four options.The requirement is:Only when one specific option is selected, it should create a Case instead of an RITM.If any of the other options are selected, it should follow th...
Many developers struggle with the requirement to have all catalog items in an Order Guide expanded by default on the "Choose Options" step. Standard Catalog Client Scripts using jQuery or DOM manipulation are often blocked by "Strict Mode" or "Isola...
Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...
hi can I create a report to show up the bars side by side for opened vs Closed incidents per month for last 12 months?
It doesnt seem to be under the kb bases article templates so I'm not sure where to remove it from
I am exploring TCO for my organisation and am not sure how benchmark models work. What does the benchmark mean and what the numbers indicate? Thanks
could any one help me with the following one, When a customer sends an email, a case is created, and the customer receives an update confirming the case creation along with the case number. When the customer replies to that email with the case number...
When we create a report in pie chart or bar chart and click on it we can see the related data is list view. But users can modify the filter to show all data as well! But if the same report we create in list view on a dsashboard we don't see filter an...
