Forum Posts
Resolved! Understanding Where CHILD_INCIDENT_QUERY_FILTER Comes From (Extension Point Deep Dive)
Problem:While working with parent–child incident relationships, I couldn’t find where CHILD_INCIDENT_QUERY_FILTER was being defined or applied. It wasn’t obvious from the UI, business rules, or scripts, which made troubleshooting confusing. 12/25 - A...
Virtual Agent
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
report not showing proper data
Hi, the pivot report does not show numbers in columns but shows totalsHow do i fix it ?
How to automatically post a comment in the request activity when a user requests approval
Hello!I am currently working on approvals for forms and I am trying to make it so that when a user request approval for a form, there is an automatic message that gets displayed in the request activity letting them know what step they are on. I am n...
Change Approval Policies and Approval Definitions.
Change Approval policies:In Change approval policies, approval definitions are used to generate approvals according to your business requirements.A change approval policy is a course of action that can be applied to a change request. It uses a set of...
To add the 'Related Change Request' as Related list of Change Request, it views in two ways.
Hi Team, I got a requirement; to enable to Related Change Request (say as child) related list on change record (say as parent) and user should have 'Edit' to add the existing change requests. 1) When we view the added Related Change Request(child) in...
Resolved! issue with snow reports - cannot edit own reports
Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help
Walkup Experience - Make Bookable Appointments Only for Appointment Start/End Date
Hi everyone,I noticed that there are Start and End Date fields in the advanced appointment configuration. Could these fields be utilized to restrict the calendar to show only the bookable appointments within that specified date range? Any insights ...
Resolved! Aged ticket
What conditions do we use for to create report Last 15 days and last 45 days aged ticket we don't have options for 15 and 45 days Can someone pls guide me ?
Restricting HRSD ESC Features to HRSD Groups – Best Practice Guidance Needed
Hello Expert ,We are implementing HRSD in Employee Center (ESC) and want to ensure that all HRSD-related functionalities are accessible only to users who belong to specific HRSD groups as part of pilot release.Currently, our requirements are:HRSD Tax...
Variables are getting populated for catalog form
Hi Community,We are currently designing a parent catalog item that consolidates multiple existing catalog items.For example, we have four catalog items:• Catalog A• Catalog B• Catalog C• Catalog DWe created a single parent catalog item and added a dr...
“I want to continue this topic" Virtual Agent.
Occasionally, we call a custom AI Search Topic Block in the various Virtual Agent ServiceNow conversations. At the end of the topic block, we call a topic picker. If the topic picker receives input that does not make any sense, such as “kkkkkkkkkdddd...
Resolved! When Approval is Rejecting, Unable to copy Rejection notes onto RITM for customer visibility
Hello Service now Community! I am currently working on approvals for a form in the service portal. I need to make it so that any rejection comments are visible to the requester. I figured I can do this by copying the rejection comments onto the RITM,...
Flow Designer Error: Wait for Condition error "Invalid condition provided for table change_request"
Wait for Condition error "Invalid condition provided for table change_request"Record is found but still error shown.The field where condition is used is also correctPlus, important thing to note is this runs w/o error in some cases and returns error ...
