ritm is complete i want the activity tab in esc to be read only
In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.
Forum Posts
How to integrate Now Assist in Virtual Agent with Microsoft Teams?
I want to integrate Now Assist in Virtual Agent with Microsoft Teams?Could anyone help me to build this integration?
To Configure new Problem task model
Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...
Bulk data update in knowledge article
Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...
Data Foundations as a prerequisite for CIS-ITSM
Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...
Resolved! MAJOR INCIDENT
Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...
implement saviynt integration using end point and credetails
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
Exclude MAC addresses as CI's in HAM
Is it possible to exclude MAC addresses from being classified as Configuration Items (CIs) in Hardware Asset Management (HAM)?Could you please advise:The recommended approach / best practiceStep-by-step instructions to configure this Any guidance...
Resolved! CSM
I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?
Resolved! Service Operations workspace | Allow users to select any Dashboards in landing page of SOW
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
Domain Separation and Change Request
We have domain separation setup, and have an issue with Change Request. We noticed that for the client domains the changes don't want to move through the process past assess. I've setup cab manager groups for each domain, and cab definitions for each...
Condition-based severity mapping for SolarWinds events
Hi Community, We are integrating SolarWinds events into ServiceNow and already have severity field mapping in place. Requirement: * If the SolarWinds *Event Type* contains **5000**, the alert severity should remain as currently mapped (no change to e...
Virtual Agent AI Search Topic – Need “Show More / Show Less” Pagination (Default 3 Results)
Hello, I am working on Virtual Agent – AI Search Topic Block in ServiceNow. Currently, the out-of-box behavior shows search results in bulk based on the system property (min/max), but there is no user-facing option like “Show more” to progressively l...
Standard Change Proposal - Assignment group to show only Active groups
Hi ,I want to show only active assignment groups while creating new standard change proposal. The form has main form section and two tabs "Proposal" and "Change Request Values". The assignment group is located under the tab Change Request Values. I t...
"Create Problem Task" the interceptor should not be visible and directly open new problem task recor
I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.
