We have integrated ServiceNow with Amazon Connect. Whenever any calls is answered by any agent the interaction is not been populated in the same tab, but the interaction is being created in the backend. /nav_to.do?uri=sys_ui_page.do?sys_id=4c1fdcd4e...
Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. After installing the plugins I have been getting the following issueCan anyone help me with this?How can I resolv...
Hello. I have catalog items that have an attachment variable. When the virtual assistant presents this catalog in a conversational manner, the file gets attached to the sys_cs_conversation_task record. I would like to script a way to make this att...
How can we convert below schedule job script logic into scheduled flow.Scheduled JOB Which run Daily:var EVENT_NAME = "pending.change.task.email";var taskGroups = {};var now = new GlideDateTime();var gr = new GlideRecord('change_task');gr.addQuery('a...
Hi all, Some questions about VMW:- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents ar...
Not able to link RITM number in Requested item tab of related record on any Change record. Clicked on Edit button in Requested item tab then selected RITM number and click on Save button to link RITM, but it does not show any RITM linked on change re...
Primary owner trying to add a few members to a group but he no longer have the Edit button to manage(Add/Update) members, previously Edit button was visible to him. Can any one suggest how can I solve this?
where cen i get a stament of work template??
Hi everyone,User did not submit request to remove their Process User access, but their access disappear? I want to check why they lost their access without submitting any request to remove it, Can anyone tell how can I check it?
What information does Debug Business Rules(details) show that debug Business rulesdoes not?A. The must of the business rule evaluationB. Old and New values for field values changed by business rulesC. Debugging information for lists as well as formsD...
Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...
Hello Everyone- I came across issue where activity filter is not working for project table.Please refer to the below screenshotAfter clicking on filter it is showing me like this : I have selected some fields by clicking configure available fields - ...
HiI need someone to help meI want to link data entered from a virtual agent to file an incident, but one day I can no longer link the data.The code is using the followingvar grbusinessservice = new GlideRecord('cmdb_ci_service');grbusinessservice.add...
1. Can you please explain how previous and current objects work, and which objects are accessible in each business rule(After, Before, Async, Display) ?2. Which of the following is NOT a Flow Designer feature?Options:A. Run a flow from a Catalog item...
Hi team,am trying to create a new acl for giving a query_range access to price field and service field in external service request to a specific group.while creating the acl i got a popup as the existing table.* query_range will be masked. How can I ...
