Bell Notifications Pop up is not showing on my Home Screen

Raghavendras
Tera Contributor

3 weeks ago

Hello Community, 

I just experiencing an issue in my instance whenever the Customer orders(sn_ind_tmt_orm) created from salesforce, I shall receive the Bell notifications like the below screenshot till yesterday it was working fine in the test environment but now even orders are creating but still am not receiving the notifications 
Any inputs/suggestions would be greatly appreciated

Raghavendras_0-1779364315367.png

Thanks,
Raghav.

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

3 weeks ago

@Raghavendras 

so what changed from yesterday?

did you check the provider notification configured for this got updated?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @Raghavendras 

 

1. Go to your user profile (sys_user) and ensure notification is enabled

OR 

go to Preferences > Notifications, and ensure Allow Notifications is toggled on.

 

2. Review the "Who will receive" Tab in the notification

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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