I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution.
Basically you can achieve this with a Service Portal and a Record Producer. But opening a Service Portal for unauthenticated users is a high risk and you have to make sure that no "script kiddy" is able to start a DDOS attack by sending your forms millions of times.
