Hi, I have a requirement that in incident table if both Assigned to and caller is same user , the user name will reflect 2 times in the email body but now I need to restict that in the email body. If both the users are same, the user name should disp...
I want to generate email notifications when a case (incident or query) is closed by the customer with the first comment. Since I am new to ServiceNow, your inputs are appreciated
Hi, User can Select 5 days from today excluding weekend (Saturday, Sunday). I have written a UI policy, which is working for - "Start date should be 5 days from today in future" The above script is working correctly but it's including (counting) wee...
We have tried to add PKG files in sc_req_item but it doesn't work, has anyone had the same problem?
When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is chang...
hi all , @ankurbawisk , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes.i tried this with flow designer its working fine but how do it for the multipal task records for an incident.h...
Hi Community Members, How to Configure or Access Service Catalog in Virtual Agent Without using ServiceNow's Out-of-Box Topic Block Request Service Catalog Action. (Requirement is End User should be communicate to Virtual Agent's UI not Using Out of ...
Hi there, I created new topic to submit catalog request from Virtual Agent. For this I used OOTB Topic block "Request Catalog Item". But while testing I am getting error message as "I'm having technical issues and won't be able to continue this conve...
I was wondering if it was possible to filter on state changing from a specifik state to another specifik state without scripting.The filter I have now is when state changes from Awaiting technicians and state is not Active it will send an email. But ...
I have a requirement that we need to add memmbers to the group table using list collector filed in Servicenow. how to achive this by using flow designers. Thanks Rashmi
How do I get the average duration it took to open and resolve an all incidents by month? Can I do this in any repeatable report?
I need help creating a Virtual Agent topic that retrieves a specific Knowledge Base (KB) article and displays it in the chat. The topic should include a "Show More" button that expands the content within the chat and an option to open the full articl...
when user is select "Yes" the Annotation text should be display, else it should be hide.Could you please help me on this.
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
HeyI followed the solution on this post https://www.servicenow.com/community/developer-forum/transfer-to-live-agent-abruptly-ends-if-max-queue-time-is/td-p/2343965/page/2 It says to use queue triggers to provide action choice to end user before endin...
