Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.
Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?
Can we delete the source table created while loading data through import table.. there are many tables craeted in my system while loading data in system table... Can I delete the tables created that are import set tables... and what is the procedure...
Hello Community,I would like to know from which Widget or script, the below options are populating when selected the more options on the time card.1. Add Note2. Open Form View3. Delete Time Card4. Submit Time Card.My use case is to hide Delete Time C...
I have been able to create a new change team that will be use the IT CAB process and workbench. I am having trouble seperating the 2 types of changes The change is still going to IT CAB and not the new group. Need help with what or why Change Policy...
Looking to add new custom field (u_control_score) on UI page.whenever we are performing the risk assessment during the control assessment when we are adding the controls ,some control related fields are displayed as columns in UI page here i m lookin...
what is the differenze between ldc_install_status and vm_install status? Thank youI'm asking this to better understand the flow of these 2 statuses in case of ITOM Discovery of Azure and AWS cloud for terminated CIs.
I want to create a button visible only workspace such taht after clicking it make additional comment madetory and after filing it, it will go to next state . How to proceed?
Hi, I have created an ui page which has 2 reference fields :1. Project:2. Epic related to above project:Attaching screenshot for reference:I want to show the epics related to project selected in 1st reference field in a 2nd reference field. I can get...
Goal 1 Create one incident per group member (dynamic, not hardcoded).2 Assign each incident to a group member.3 Short description: Daily Health Check for [Member Name].4 Caller: A default user like "Health Check User".5 Run only Monday to Friday, dai...
Hi Everyone,I want to implement a feature in ServiceNow Knowledge Articles where when a user hovers over a hyperlink in the article body, a preview popup shows a summary or snippet of the linked content. Could someone please guide me on how to imple...
Hello everyone we are having issue with our dashboard that has the Task SLA Contracts breakdown filter.Basically once selected it inserts the filter on the report (set on task_sla table) in the screenshot bellow as task.business_service.u_contract re...
We’re looking to implement a workflow where, if a scheduled job or file transfer (inbound/outbound) fails to run by a defined time, an incident is automatically created in ServiceNow, and the on-call member of the responsible team is paged via Status...
Hi, For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only RITM and Req should be cl...
Hi ,I have issue in @mention notification for HR case user is mentioned @User_Name the notification is sent and i can able to see in log but that notification message body Is missing (event is missing in message body).this issue is happend few hr ca...
