Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Notification

Hello Team, I have one requirement where we created custom field named " Reviewer " ( which refers to sys_user table)  so my requirement is to trigger notification to reviewer whenever RCA type of PTASK is created we need to trigger the notification....

-ooo- by Tera Contributor
  • 638 Views
  • 10 replies
  • 4 helpfuls

Integration differentiation based on payload

Hello All,  I have to differentiate one integration based on the payload they are sending. Scenario; We have one enabled integration which is currently working fine, Based on the data we are receiving we are creating purchase receipt data in our stag...

Not able to Publish the topic and showing some error

Hello Team Some one have deleted the Topic from the Scoped application, then We have moved the same Topic from the other instance to DEV and relative NLU also. But we are not able to publish the Topic properly. And it is showing "Another published to...

GANP by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

How to Configure Update Frequency SLA?

I'm working to configure an SLA for Update Frequency. It should be specific to the priority of the issues (i.e. low priority = 24h Update Frequency, Moderate = 4h Update Frequency, High = 30m Update Frequency, and Critical = 15m Update Frequency). If...

bbuttrey_0-1740750065403.png bbuttrey_1-1740750079047.png bbuttrey_2-1740750090496.png bbuttrey_3-1740750101810.png
bbuttrey by Tera Contributor
  • 385 Views
  • 1 replies
  • 0 helpfuls