Hi Team, Please provide solution for below, When user click to search caller and he can’t find it, he will create new user. When creating a new user company field has default value. So, my requirement is when user try to create a new user after click...
Hi All,I am trying the workflow from on complete transfrom map script currently what is happening it taking all record from the import set table hold. it is not taking from the current import set table record only why this is happening can any one...
Can someone please guide me step by step on how to create it without using PA ?
Hello Community I need to create a blackout period that identifies all changes assigned to specific IT teams. If one of these teams attempts to create a Change Request during the blackout period, ServiceNow should notify them of the conflict.I want t...
Hi Everyone,I'm encountering a discrepancy between the number of records retrieved using a background script and the actual count shown in the cmdb_sam_sw_install table UI.Here’s the script I’m running:var installGR = new GlideRecord('cmdb_sam_sw_ins...
I have a scheduled job to trigger notifications on the le_case table. I tried to run job as system admin, myself who has admin access and user that has le_case table read/write access. The job runs but fails to retrieve data even though there is matc...
Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
Hi SN Community, We have Virtual Agent configured on a single portal to support both HR and IT service requests. Live Agent handoff is also configured for both HR and IT topics. The challenge is with Live Agent routing when a user's conversation incl...
Hi Everyone, If run the below script var inc = new GlideRecord('incident');inc.addActiveQuery();inc.orderByDesc('sys_created_at');inc.setLimit(10);inc.query();while(inc.next()){gs.print(inc.number);} Getting below out put [0:00:00.031] Script comple...
Is there any way to add columns under impacted services/Affected CIs tab in MIM Workbench View.
In servicenow agent workspace. The notification sound indicating that a chat is coming comes much later. It's not synchronized. I logged in and out of ServiceNow and cleared the history, caches, but the problem persisted. in servicenow
Please give the brief knowledge about the ACL.Thank you !
I'm attempting to embed an external website inside a ServiceNow UI Page using an <iframe>. The goal is to keep users within the platform while displaying external content (such as https://www.google.com) directly in the portal interface. What I've T...
Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...
