Resolved! Hide "Close Task' Button in Service Operation Workspace for the TASK
Hello All,I want to hide a 'Close Task' button which is available on the task form in Service Operation Workspace.Please let me know the how we can do this? Thanks.
Forum Posts
Change state is not moving Authorize state getting error
Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...
Reports and Reporting - Interaction Tickets
Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...
Resolved! ServiceNow CAD Study Support Needed
Hello ServiceNow Community,I have recently passed the ServiceNow Certified System Administrator (CSA) exam and am now preparing to take the Certified Application Developer (CAD) certification. I wanted to kindly ask if anyone could share useful resou...
Chat getting closed abandoned even if agents are available and end user waits for the response
Hi All, Chat getting closed abandoned even if agents are available and even end user waits for some duration to get response from the agent. Below points are what i understood from the docs, but even if user is waiting for some time, chat getting clo...
Resolved! while creating or opening reports on any table ,I am getting error.
while creating or opening existing reports on any table ,I am getting error. Anybody came across this issue?for example, incident change task, sc_req_item tables
Resolved! Order Guide Playbook - Update reference field with request item from previous stage
I have a two stage Order Guide Sequence configured. The first stage involves a request for a security review and the second stage has a request item that has a reference field to select a completed security review request item. I have two steps in th...
Resolved! whenever line Manager.manager also not approved with in five days then request will be cancelled
when a line manager not approved with in 3 days then the notification goes to linemanager.manager . If linemanager.manager also not approved with in five days( this period line manager should be also able to approve ) , then the request will be cance...
Hide UI button from backend but not portal
I have a UI button on a form which I want to hide in the backend but not in the portal. How to do this?
system name appearing while approving/rejecting via portal view in csm case
while approving the record in case while viewing from portal view "system" name is coming instead of username who approve the approval record. when can be the issue?
Initially Collapsed in Contextual Sidebar Component shows empty container
Hello, everyone! I'm trying to make contextual sidebar collapsed on Record Page load, but it shows an empty container when I set Initially Collapsed to true. I found this article, but I didnt understand the solution. Where is the defaultDividerPosit...
creating problem record using repetitive incident CI (GEN AI)
Hello Everyone,can we create automatically problem record based on repetition of Incident CI using GENAI.could you please help with solution or artifacts.Thanks in advance,Sayan Ghosh
What type of Encryption/Algorithm does SFTP uses in ServiceNow
What type of encryption/algorithm does SFTP uses? I can't find an official document from ServiceNow. Also, what type of encryption is used to encrypt the password in the Data source for SFTP file retrieval method?
How to Create Success score reports fort change request
How can I create success score reports for Change Requests in ServiceNow?I'm looking to:Track % of successful changes (e.g., no rollback, no related incident).Group results by assignment group or change type.Use either normal reports or Performance A...
[sys_email] and [sys_audit_delete] retention policies
Hello, I'm trying to find out what ServiceNow's recommendations are regarding retention policies for each of these two system tables: [sys_email] and [sys_audit_delete], or what industry best practices exist on this topic: - What are the recommended ...
