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Catalog item

You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach woul...

radhamanchi by Tera Contributor
  • 477 Views
  • 2 replies
  • 0 helpfuls

List

What action will allow you to personalize layouts of columns in a list?A. Context Menu > View > PersonalizeB. Click Gear Icon > Personalize window options > Select the appropriate columnsC. Select the column to be personalized and right at the header...

radhamanchi by Tera Contributor
  • 326 Views
  • 2 replies
  • 0 helpfuls

List

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?A. Right click on any column header, Context Menu > Configure > List LayoutB. Clic...

radhamanchi by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

Policies

A customer requests the following data quality measures be added:✑ Incident numbers should be read only, on all lists and forms, for all users.✑ Short Description field should be mandatory, on all records, across all applications, on Insert.Which typ...

radhamanchi by Tera Contributor
  • 330 Views
  • 2 replies
  • 0 helpfuls

Group approval are bypassed

Hi team,I have configured group approval using Flow Designer. When a request is triggered, the approval is generated in the RITM table with the state set to "Requested." However, after 1 or 2 days, the state changes to "No longer required," and the n...

Siva82 by Tera Expert
  • 361 Views
  • 3 replies
  • 0 helpfuls

Ticket Quality Audit : Score Card

Hi All Do we have mechanism in ServiceNow which rates the ticket quality, it could be Pass/Fail or rating scale.Overall idea is to understand if the ticket was properly handled by the agent - Acknowledged with proper notes- Has the agent articulated ...

AmeyaS by Kilo Contributor
  • 562 Views
  • 1 replies
  • 0 helpfuls

Need to join three tables to export a report

Hi experts,We need a report that should contain HR case number and the record producer question/ answers and the attachment table. I was able to create database view joining HR case table and attachment table but on the report unable to view Question...

si21 by Tera Guru
  • 249 Views
  • 2 replies
  • 0 helpfuls

Send report monthly with attachments

Hi Experts,We have 'Internet Claim' record producer form. User will submit the form to claim their expenses and will attach required documents. We have requirement to consolidate all the Internet Claim related HR cases created in a month and send it ...

si21 by Tera Guru
  • 471 Views
  • 7 replies
  • 0 helpfuls

Quick action for catalog item

I tried to configure quick action for catalog item. However its searching catalog items but whenever i am sending it to user its sending only text not linkable card format same like Kb. All the things are configured same like search-kb quick action b...

snehalataka by Tera Contributor
  • 416 Views
  • 2 replies
  • 0 helpfuls

MIM Workbench - Communications

Hi Team,Can we automate the communications to be sent from a major incident via the workbench Communications tab, to send out comms automatically every 30 mins for the duration of the outage until the outage is resolved. Another requirement is to sim...