Bradning for nowassist virtual agent

Vinay49
Tera Expert

We have created new now assistant VA & given knowledge base as information source. functionality wise it working fine. 

However, we are currently facing an issue related to branding customization. We are using the default branding settings, which provide options to modify the font style and font colors. Despite updating these settings and saving the changes, the selected font and color preferences are not being reflected in the chat window on the portal.

would be great if anyone help on this.

Thanks in advance.

7 REPLIES 7

Yes. I tried clear cache(cache.do) & also incognito browser. it' same.

prerna_sh
Tera Sage

Hi @Vinay49 ,

Please check out these articles:
https://www.servicenow.com/community/virtual-agent-nlu-articles/uncovering-hidden-virtual-agent-clie...
https://www.servicenow.com/docs/r/conversational-interfaces/ac-configure-chat-branding.html
Customize the Virtual Agent Chat Button in Service Portal - ServiceNow Guru

https://youtu.be/sbP7YrhaCZM?si=ZfncwUakt2lhvXmy

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Thanks,
Prerna

Rakesh_M
Kilo Sage

Hi @Vinay49 ,
Did you create any custom branding?