Hide Catalog Variables with Value "False" in Approval Record

[Subalakshmi P2]

Hi Team,

Is there an OOB way to hide catalog variables with a value of false from the approval record? Blank variables are already hidden, but Boolean variables showing false are still displayed.

This requirement applies only to specific catalog items. Has anyone implemented a solution for this?

Thanks.

[Ankur Bawiskar]

@Subalakshmi P2 

where are you checking this? which portal page?

[Subalakshmi P2]

Hi,
The above screenshot is from the My Tasks Approval page in Service Portal. The same issue can be reproduced on the sysapproval_approver record, so fixing it at the sysapproval_approver level should resolve the issue across both interfaces.

Thanks.

[Ankur Bawiskar]

@Subalakshmi P2 

those variables are linked with RITM so you can't fix from Approval records

check my blog on how to handle this and then enhance

How to Hide Unchecked Checkbox Variables on the Ticket Page 

also check this

Hide unchecked checkbox variables in the Options list in an Approval widget 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏