Resolver clicks on Reply/Reply All from activity log
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 hours ago - last edited 3 hours ago
Currently when a resolver clicks on Reply/Reply All from activity log, the send option is greyed out and no user details are displayed in the To. but some condition it is working and some condition it is not working when i click on reply/reply All.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
39m ago - last edited 18m ago
Probable cause could be -
1. Check your Read & Write ACL and its role to read first and then write the email activity log.
3. https://hi.service-now.com/kb_view.do?sysparm_article=KB0684027
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
32m ago
share screenshots for your question
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
16m ago
Hi @Ankur Bawiskar ,
when i click on reply and reply all then to is empty and send email button is grey out in this senario it is not working and some other senario it working fine. i think due to email address domain it is not working given in screnshot. also provide me servicenow document link
