Catalog task update

kmannem
Tera Contributor

Hi everyone,

I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.

What I have:

  • Flow triggers Catalog Task.

  • Condition checks:

    • State = Shipped

    • Destination = Cambridge

  • Then I use “Update Catalog Task Record” action

Is there anything I might be missing in updating assignment fields via Flow Designer?What’s the best practice to assign groups dynamically based on conditions in Flow Designer?

Any help or pointers would be greatly appreciated!

Thanks in advance 🙏

13 REPLIES 13

Tanushree Maiti
Tera Sage
  • Action: Add "Update Record" action.
  • Record: Drag the Trigger -> Catalog Task Record pill.
  • Fields: Set "Assignment Group" to the desired group
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Regards
Tanushree Maiti
ServiceNow Technical Architect
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kmannem
Tera Contributor

Screenshot 2026-03-23 143852.pngScreenshot 2026-03-23 143920.png

Hello @kmannem ,

 

Please uncheck that wait checkbox from catalog task and test once

I did that but the flow is being stopped there.Screenshot 2026-03-23 144812.png

Hello @kmannem ,

 

Here you condition is not met , in if statement open == 8 is evaluating which return false so your statement is evaluated false Screenshot 2026-03-23 144812.png