Change is closed but status of the cahnge remains active "True " in list view

[nandini29]

Hi all,

Few change requests are not setting to active false even though change is closed.But when I checked the history of the changes I can see Active is changes from True to False, but only in change request table list view it is appering as Active "True"

Any idea on this

[sivasankaris]

Hi @nandini29 ,

Check whether the Active state is set to False in Form View., If it is this may be a ServiceNow Glitch, Try by removing the cache.

You can go through the below article where they faced the same issue it seems..

https://www.servicenow.com/community/servicenow-ai-platform-forum/changes-are-closed-but-still-set-t...

If you find this helpful., Please Mark it as Helpful.. And Accept My solution

Best Regards,

SIVASANKARI S