Change Worknotes and Additional Comments Placeholder

[indrajeetma]

I want to change the placeholder of the Work Notes for incident for new and existing record both its taking the label and changing the placeholder i dont know from where its changing it or how to change it if there is any way

[Aniket Chavan]

Hello @indrajeetma ,

You can check out the reply from Pranav Bhagat from this thread — he’s shared a helpful approach for updating the placeholder. Just tweak the code to match your table , and it should work for both new and existing records.

Give it a shot and let me know if you run into any issues — happy to help further if needed!

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Chaitanya ILCR]

Hi @indrajeetma ,

3 ways you can achieve this

create an onLoad Client script

function onLoad() {
    g_form.setLabelOf('work_notes','Place holder work notes and label');
    g_form.setLabelOf('comments','Place holder comments and label');
}

this would also update the label like

OR

create an onLoad client script with Isolate script as false

function onLoad() {
    setTimeout(function() {
        $('activity-stream-work_notes-textarea').placeholder = 'put work notes place holder text here'; // update with your place holder text
        $('activity-stream-comments-textarea').placeholder = 'put comments place holder text here'; // update with your place holder text
		
    }, 1000);
}

update the placeholder text as per you requirement

other way is by updating the field label

go to the work_notes dictionary and create a new Label record with incident table name and element is work_notes (follow the same for comments)

whatever you set as label it will reflect in the place 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@indrajeetma 

you should try to use OOTB methods and avoid DOM manipulation as it's not best practice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[indrajeetma]

Can you tell me whats exactly to use