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Resolved! Cannot delete a node on a virtual agent conversation

I am trying to delete the urgency node from a duplicated "open IT ticket" conversation but am receiving a message that says "this node cannot be deleted because its variable is used in the topic". Does anyone know how to delete the urgency question? ...

marrerocmm by Tera Contributor
  • 757 Views
  • 1 replies
  • 1 helpfuls

Capturing VA Conversation in Incident

Hi Community,I've been creating virtual agent conversation and the end of conversations usually end with the customer being able to open an incident if they are not fully satisfied with the help provided.   Is there an easy way to capture the history...

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chrish5 by Giga Guru
  • 909 Views
  • 3 replies
  • 0 helpfuls

Resolved! Skip History in virtual agent

Hiwe are seperating the topics based on different portals based on the condition as portal is "sp/esc", but if same user is opened one portal and then the second portal, user is able to see the history from one portal to other portal even that topic ...

Virtual Agent User input field table

Hi All,Just wondering if anyone knows where the data in the vainputs field is stored in SN. We have a use case to import User input data and bot answers from another application.

Community Alums by Community Alums  
  • 1233 Views
  • 7 replies
  • 0 helpfuls

MS Teams virtual agent not responding

We have installed ServiceNow for MS teams application and facing below issues. I have checked all the FAQs and troubleshooting steps, however that didn't help.1. We are using branding images in manifesto file. It shows the images in side bar and in a...

Integrate Knowledge Base with Microsoft Team search

Hello everyone, I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot. What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can sear...

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Matki by Tera Contributor
  • 1348 Views
  • 1 replies
  • 0 helpfuls

Context Variables and switchTopic()

Hello everyone, I have a topic (let's call it "MyTopic") which prompts a user to specify which help desk they'd like to connect to. It's a promoted topic and they can launch it by clicking on it. Based on their response, it routes them to the appropr...

Raj64 by Tera Guru
  • 859 Views
  • 2 replies
  • 0 helpfuls

Resolved! When Virtual Agent transfers to Live Agent ?

Hi Now Community,  Kindly help me understand the below-mentioned query : I have downloaded the VA plugin and using VA in my Service portal, I am using OOB -ITSM topics and a few custom topics which I have combined with NLU intents. Also, live chat is...

Manal  AQUIL by Tera Contributor
  • 1873 Views
  • 4 replies
  • 2 helpfuls

Virtual Agent to check logged in user Start date

Hi All, I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).I think we can validate via the "greeting" top...

MR1 by Tera Contributor
  • 558 Views
  • 3 replies
  • 0 helpfuls