Configuring ESC, I want to add quick links that open Topics/categories

Siris
Tera Contributor

‎04-18-2026 10:41 PM

Hi

Configuring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC quick link?

 

Quick link:  Create Incident > Categories:Hardware/Software/Others > Hardware:Catalog items

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Tanushree Maiti
Giga Patron

‎04-19-2026 09:52 AM

Hi @Siris 

 

Refer this :

1) https://www.youtube.com/watch?v=rPBOmSYI2qU

2)https://www.youtube.com/watch?v=3JQWZ9jG8wA

3) Create a quick link 

4) How do I add a quick link to the main landing page in ec pro? 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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