Connect chat on Yokohama
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07-17-2025 01:40 AM
Hi,
My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat.
For now they would like to keep using connect chat for a few weeks until they are ready to move to agent chat. I have the following questions:
1. Can Connect Chat still be used as normal on Yokohama. I have read that it does not work on the new UI so by simply making the sys property glide.ui.polaris.experience false this should in theory continue to work as normal right?
2. Is there anything else I would need to do to ensure Connect Chat is working as usual on Yokohama?
Thank you.
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07-17-2025 02:25 AM
It feels weird that you are now upgrading and then in a few weeks tell your users that they again have to be ready to see new things. Why not make it part of the upgrade? With next experience false, you won't be able to use all the OOB features.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-17-2025 04:21 AM
Originally that was part of the plan but agent chat is causing a few issues on their instance that is currently being worked on. Instead of delaying the upgrade we thought they could upgrade to Yokohama so technically using connect chat the same as usual just differant version and then once the issues are fixed with agent chat migrate over to agent chat with next UI.
