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How to Remove Duplicate info and error messages

Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy. 

TerryC03 by Tera Expert
  • 781 Views
  • 4 replies
  • 0 helpfuls

Security - limit access to a single record at a time

Can ServiceNow be configured so that a user group can only view a single record at a time?  They should not be able to open multiple tabs with different records in them.  How would you do this locking down with the basic ServiceNow functionality?

mcannon49 by Kilo Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Inbound Action Failing Depending On Source

I have an inbound action I have been testing by sending emails from my personal account in the format they will be coming over in. When I went to switch the emails to come from the source system they error out while they are identical to the ones I h...

Nic Omaha by Tera Guru
  • 129 Views
  • 1 replies
  • 0 helpfuls

Changing the type of a topic to topic block

Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...

nasreen7 by Tera Contributor
  • 882 Views
  • 1 replies
  • 0 helpfuls

Scheduled job not running via flow

Hi ,I have a scheduled job which is there since past 2 years and triggering by a json script which is in a workflow now i have transformed that workflow into a flow(flow designer) but now the scheduled job is not running when i reattach the workflow ...

Business Stakeholder role business rules

Hi everybody A former employee seems to have adjusted the business rules for "Business Stakeholder" without any documentation on it.This makes it impossible to use the role even with repairing from the "plugins" section.Is there any way to see which ...

Daniel1209 by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cant update the Type from Floating Point Number to String

Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option.  How do I correct this? Thank you in ...

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JLeong by Mega Sage
  • 578 Views
  • 4 replies
  • 3 helpfuls