Resolved! hasRole in Server and Client
Hi, We know that g_user.hasRole('itil'); will return true if user has itil role or admin role. Similarly does, gs.hasRole('itil'); works the same or does it return true only when user has itil role.
Forum Posts
Why are all flow execution users (create_by) set to "system"?
Why are all flow execution users (create_by) set to "system"?How is the situation different when the execution user of a flow is the name of the person who executed it and when it is system?
is(Dynamic) and additional condition in database view
Hi All, I am creating database view on asmt_metric_result, asmt_assessment_instance and incident. I need the result to be visible to me for a specific incident survey and only if I am part of the Inc assignment group. I need help to add the sys id of...
Resolved! How to override default notifications from inherited tables without disabling them?
I have a custom-scoped application that inherits from the incident table. I created a new notification to notify the caller/customer (caller_id) when an additional comment is left. However, there are two notifications sent right now. One the notifica...
Notify Assignment Group when new case created or reassigned
With script and without scriptNotify Assignment Group when new case created or reassignedHowever unable to trigger the notification.
Default AWA Reject Reasons
Is there a way to have a "null" option for the Rejection reasons dropdown? This way we can make sure the agents are actually selecting the correct reason and not just the default first one as it shows up in the list. This would also help with better ...
Virtual Agent Lite Setup
Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this: This is my personal d...
Resolved! VIP Priority
Hello All I setup VIP flagging some time ago and it is working as expected, today I have been tasked with changing the priority. If the caller is VIP then Impact and Urgency should auto-selected to High, so Priority would be critical. can the communi...
Change the button font color in Virtual Agent
I must be missing something simple. I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font? I have modified all the fon...
Resolved! I want to extract more than 3 million records created for a catalog item
Hi Team, How to extract more than 3 million records created for a catalog item.Will extracting cause any slowness in ServicenowThanks
Webhook Integration with ServiceNow
Hello All, Can anyone please help me with the required steps of integrating webhook with ServiceNow so to make the flow of incidents from ServiceNow to webhook.
ITSM Scenarios (use cases) | First you try | Then you'll find solutions in the comments.
Try the scenarios given below to improve your ServiceNow development skills :SECTION 1 Business RulesAssignment # 1- Create a table called 'incident_temp' with below two fields Incident Number Short Description- Create a business rule, this...
Tab not getting created under the interaction tab uponclicking of a Create Service Inquiry UI Action
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Knowledge Article scree shots are not visible for end users in ESC portal
Hello Community Members, We a issue which is related to knowledge screen shots, end users are unable to see the screen shots in knowledge articles in employee center. Please find the below screen shots for reference. Thanks,Nagireddy
Virtual Agent - Show Live Chat Wait Time to users while transferring the conversation to live agent
Hello Experts,Looking for the solution to show Live Chat Wait Time to end users while transferring the conversation to live agent.Any lead will be appreciated.