if the field value changes then highlight the cell

Hi There, I have a field call seperation date on my hr case table. I want the field to be highlighted in yellow if it was updated. I want it to remain highlighted since the value was changed.

Automatically Launch Virtual Agent When a Change is Created

Hello everyone, I know for incidents we can use IAR, but does something similar exist for changes? For example, when a user is creating a change that matches a specific set of criteria, I want Virtual Agent to pop up and offer assistance.@Victor Chen...

ITIL User not able to see inactive users in list collector

Hi all, i have situation in a catalog item in which a manager raises a request to remove users from DL when they are leaving company. Users were active while raising this RITM in sys_user table, so they were able to add list of users into list collec...

HR Agent Workspace

Hi community,In the HR Agent Workspace (the field comment under compose) contains possibilities to change te lettertype or Bold, cursive, underline.  When the comment is send, the user gets an email and the case is visible for the user on the Service...

Create incident Through email when mail came from Particular Mail id

I need To create an Incident Through email inbound action, The ask when that email is sent through a particular mail idwhen to CreateSend to:-abcd12@gmail.com for example when anyone send to this mail and sent from these  below mails only incident ne...

Service catalog

Hello, can you please help me on the below scenario. In catalog item there are three fields.1)Location with options - offshore and Onsite.2)Country-choice list- India, Japan and Germany.3) city.Below is the user case for the above variables.The Count...

Virtual Agent CSS script for displaying a topic during a certain time

We were wanting to see if it is possible to create a script that will enable a VA topic to only be displayed during a certain time, or not displayed during certain hours, i.e., "If time is x, display topic" or "if time is between x and y, don't displ...

IOS Glitch

Hi Team - need your support as one of the activities we for new hires are havig some fields to be filled & some hyperlinks whih download a PDF.  When the new hire fills the data & clicks the link, all the data wiped out.  this happens only in IOS. an...

Undeleted Service Record Now Missing Variables

Hello, A Record Producer was deleted while in Production. After going through the undelete process, the record producer reappeared, but none of the variables exist. How does one recover the variables associated with this undeleted record producer. An...

Assigning Priority to a Task

Dear All,  The General Request workflow is assigning a Task as Priority 1.  How do I change the Priority?  

button is not working in Contextual sidebar in SOW.

overview: I am just replacing a normal ui action with the button in sidebar.  I have added a new viewport to existing contextual sidebar with a simple button. but somehow it is not responding.I have pointed the sys_id of the ui action in the "execute...

Field Configuration

Let in Incident table category has 2 choices (Hardware ,Software)problem table category has 2 choices (Network ,Database)In my customs table there are two field      1.Chose Table (Reference type-->sys_db_object)      2.Category(Choice--> value is No...

How do we elect the standard change template from Flow designer?

How do we select the template from Flow designer? When I select action as it take the template associated to Catalog. Seems like its not working. 

How do we select the template in the catalog task from Flow designer?