Consolidated Problem Management report (re-post)

[praveen0078]

Hi Team

Need urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include:

1. Duration of the Problem ticket
2. Last update to the problem ticket
3. Priority of the problem ticket
4. Ticket opened date and opened by Whom.
5. "Related Incidents to the Problem ticket" and "incident converted to problem count"

A Snapshot of the report query (especially in the CONFIGURE report stage) is what I'm looking for, so that I can add all the aforementioned elements into it.

What I would really really love to accomplish is: A Problem Management Dashboard (PA) like this one below:

https://docs.servicenow.com/bundle/utah-it-service-management/page/use/dashboards/application-conten...

How do I configure or make this from scratch? This is what I would very much like to have.

I have the "pa_viewer" role on my SN account. 

Any assistance would be really appreciated cos I need to get this sorted within 24-48 hours time.

Thanks In Advance

PV

[AndersBGS · Accepted solution]

Hi @praveen0078 ,

You can't make anything PA with the PA viewer role - You can see which roles is required here: https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/performance-analytics/r...

Next, As far as I can read from your question, you have not very much knowledge of PA / reports creation in ServiceNow, hence I think you should start here to actually learn what you need to do: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[praveen0078]

Hi AndersBGS

I can add "pa_admin or pa_data_collector role" to my SN user account which will probably enable me to work on PA.

Rightly said, I don't have any knowledge of PA / PA related reports creation in SN... Thanks for sharing the course URL... I will get on with it ASAP and learn about PA.

Much appreciate your help.

Thanks