Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds ...
When exporting to PDF from an HTML field in ServiceNow, we’ve noticed that embedded images are not appearing in the generated PDF. Is there a known fix or configuration change needed to ensure images are included in the export? Thanks and Best Rega...
Hello,I'm writing an onLoad client script to change field labels on a table dynamically based on the current domain (since adding the domain field to the field labels table didn't really work) and I've used the "g_form.setLabelOf()" function to chang...
I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result
I want to make variables in Variable Editor isibile on Catalog Task when navigated via New button (in new mode) from related list.I also checked the form layout and Variable Editor is included and displayed correctly when the task are created via flo...
Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...
Hello,Can someone please tell me how I can extend dmn_demand table to task. In the list view as shown below, the ACL prevents it to be updated. With in the table record, extends table field is hidden. TIA
Hi Team, I need to repair 20,000 incident records in bulk. I tried with a fix script, but it is not working as expected. Could someone please assist me with the correct script? // Bulk SLA Repair for Incidents(function() {var gr = new GlideRecord('in...
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sy...
How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?
One of the OOB flows, CHANGE - STANDARD - PROPOSAL, is inactive and I do not see a way to make it active. For testing, I copied it and was able to activate the copy... but that will not update properly with upgrades. How do I fix this?
Trying to return our Change Request process to current OOB and using a temp instance as guide since our instance is missing script includes, UI actions, etc for reasons unknown.I exported/imported UI actions and the buttons do appear... however, only...
Hello Community! I wanted to count the number of tickets where the Payload output status is 200 and the ticket hop was routed to a specific group. Any help is much appreciated.
Hi,In the RITM (sc_req_item) table, some RITM records have the Closed at (Resolved) field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsi...
@symbol is coming while tagging to someone in worknotes. how to fix it and remove @ symbol.Please provide the steps
