Resolved! Can We Embed A Image/Logo To Excel Exports ?
I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?
Forum Posts
Resolved! Virtual Agent Document Upload: File Size Limit & Error Message Customization
Hi everyone,I’m trying to upload a document in the Virtual Agent window using the out-of-the-box (OOTB) document upload feature in Enhanced Chat. I have a couple of questions:The default file size limit is set to 1024 MB, but in Virtual Agent it stil...
I need to create a POC for Advanced work assignment using Agent schedule without Agent workspace.
I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization. Customer doesn't want to use the agent workspace and set their availability; they wan...
Resolved! Approval of order guide "New Hire IT Hardware"
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
Read ACL should not have GlideRecord/GlideAggregate/GlideRecordSecure in script.
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
updating CSS in Workspace
Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...
Parse .tct file data into MRVS
Hi All,I am working on a Service Catalog Item where I have an attachment type variable. My requirement is:User uploads a .txt file through the attachment fieldOn file upload (onChange client script), I need to:Read the file contentParse the dataPopul...
Currently Im getting a data in tabular format , but need it in excel and want to attach it to mail.
I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.
Getting error while creating in incident server side coding
Please help me about the query
I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing
In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...
Remove option from dropdown
I am wanting to remove the Strategy and Data Reporting (SDR) from the highlighted field. When I right click assignment group to remove SDR, it does not appear there. How do I troubleshoot and remove the desired option?
How to send a message in virtual agent if user is waiting to connect with live agent
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
Inside CSAT survey it says- you are not authorized or the record is not valid
1)How to delay the CSAT survey email for 2 hours from the time of incident resolution2)If the survey is not filled, then a follow-up notification should be sent to the caller after 5 days from the time of incident resolution. I have tried this requir...
Resolved! I have configured the parameter screen for Reassign sc task for Now Agent mobile and not working
Hi Currently I am configuring now Agent mobile app for our Dev instance, as part of configuration I am working on the Re assign button/screen.I have configured Function, function instance, action item and parameter screen similar to Incident which is...
How to show outage in the related list on incident if only CI have outages entries .
Could you please suggest how to achieve the below requirement: How to show outage in the related list on incident if only CI have outages entries .