Hi All, I have got a question for this community. My concerns are around the governance we can built in ServiceNow for Risk accepted problem records. So currently we could set up automation to manually review Risk accepted Problem records within 365 ...
Looking at some documentations like "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2656707" it looks like Servicenow are heading towards deprecating the Operational Status field across the platform. Not sure if will be totall...
I have a PAR dashboard with a Pivot table on it. This table uses 3 data sources to create 5 columns as seen in the first screen shot. Columns 1 and 3, and 2 and 4 are the using the same data set with different time series aggregates. Everything wo...
Hi Everyone , Can someone please school about cloning . I am new to Servicenow 1. When we clone ?2. Why we should clone Prod to other TEST/Dev I am just trying to understand in what scenario I should be executing this activity before upgrade?
With the latest version of SOW, there is an on-call section that is more user friendly than the classic view; however, we have not found a way to limit the groups that are available to select when a user is trying to select a group to either edit the...
I want to source to auto populate with change request number when we create communication plan from communication task
I have a record that has related list to another table. Is there a way to adjust the list view fields for related list based on the state of the parent record? If that is not possible is there a way to automatically change views based on the state?
Hi, I'm building a report where I want to exclude cases that have had the sub state 'Waiting for Development' in the past. Is there an OOTB way to do this? Appreciate the help!
Hi Team, We are using Moveworks and it is integrated to Teams. As we are using Moveworks chatbot, so we are not using virtual agent bot.As move works in integrated to Teams, end user is chatting from teams window and seeing the Moveworks answers in ...
We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...
Hi,We have a catalog item in our Service Catalog with a field that has four options.The requirement is:Only when one specific option is selected, it should create a Case instead of an RITM.If any of the other options are selected, it should follow th...
Many developers struggle with the requirement to have all catalog items in an Order Guide expanded by default on the "Choose Options" step. Standard Catalog Client Scripts using jQuery or DOM manipulation are often blocked by "Strict Mode" or "Isola...
Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...
hi can I create a report to show up the bars side by side for opened vs Closed incidents per month for last 12 months?
It doesnt seem to be under the kb bases article templates so I'm not sure where to remove it from
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