Forum Posts
Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.
Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
Resolved! How to extract a report on RITM/REQTASK table, along with it's multi-row variable set values?
Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...
Resolved! Excel Export Showing Duration Field in Seconds
Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only. Could you please advise how to achieve this?Thank you in advance for your support.
How to create new form section for a specific UI view?
I created a new module in the application menu. So I create a new UI view.It is with the filter of "incident status = new" and is set with the incident table.Then I tried to create a new form section for it , yet in the form designer, the view I crea...
Resolved! How to Add Personal Email ID for ServiceNow University & Community?
Hi everyone,I need help updating my email address for both ServiceNow University (Now Learning) and the ServiceNow Community. My accounts are currently linked to my work email, and I want to add or switch to my personal email to keep access to my lea...
when the manager is requested the item then approval manager should be skip if not need approval
answer = ifScript();var mgr = current.variables.requested_for;var gr = new GlideRecord('sys_user');gr.get(mgr.sys_id);var ge = gr.manager.toString();function ifScript() { if (ge == current.opened_by.toString()) { return 'yes'; } else { ...
Resolved! i need to mandatory Additional Comments but it's i need to mandatory Additional Comments work
i need to mandatory Additional Comments (journal input type) when state = close incomplete (value = '4')i try to use ui policy with ui action, i try to use client script, but it's doesn't work, the field doesn't become mandatory.what can be the sulo...
Skripting standard change creation versus Business Rule
I searched and found a solution to create a standard change from Script. Nevertheless I ran into the situation that the script was aborted with the attached message, sttaing that a Business rule prevented the creation of the standard change because o...
Resolved! Not receiving OTP mails to my mail for logging into servicenow university
Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...
Transitioning from Frontend Developer to ServiceNow Developer – Seeking Guidance
Hello ServiceNow Community, I am currently working as a Frontend Developer with over 4.5 years of experience in building responsive and user-friendly applications using modern web technologies. Recently, I decided to transition into the ServiceNow e...
Blackout schedule
How can I configure blackout schedules for every weekends only for normal change ?
Advanced work assignment - I need to set agent capacity queue wise and not Service Channel
Hello All, In AWA, I have Service channel for Hr case and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents...
Resolved! On-call scheduling thru service operation workspace
Hi, is there an updated set of video on on-call scheduling? I found these one but they are related to the legacy interface. I'm looking for some using the service operation workspace. ref: On-call Scheduling: Set-up Videos - ServiceNow Community I'...
