Hi,I'd like to know how to create a Tag Key & Value Policy that would verify:1- the value is not empty,2- allow any value between 0001 and 999993- can only be 4 or 5 digitsEx: "ApplicationID = 7345 would be compliant, but 953 wouldn't. Can someone he...
After cloning (PROD -> Non-PROD), I can no longer access the non-production instance.When I try to use the non-production instance with my production username and password, I get the message "Log out successfully," and if I use an admin user that onl...
Hi All,As i have seen there are mostly two KB number with the same number but having different sys id. In which one is published and other is retired or Outdated. If this is a normal behavior in ServiceNow. Where i can find the script or OOTB feature...
Description:Hi Team,We currently have a base configuration with visibility control options, where stakeholders can manage and control the visibility of fields and options within the form.Now, we have received a new requirement from users. When a user...
We are implementing Now Assist for Virtual Agent on Zurich, I'm currently trying to get response on my approvals but I'm getting an error"You don't have the required access to complete this request. Try another request." I have admin access on the pl...
When I work on my PDI, It takes much time to run any transaction. Sometimes it takes 150 - 200 seconds that cause me a problem to practice.Is there any solution for that.
Hello!I have about 30 specific email addresses that frequently trigger our "Create Incident" inbound email action, but the resulting incidents are just unnecessary/junk.Is there a way to exclude certain senders so that emails from those addresses do...
Hi All,1.We are trying to find out where is "please type your request" (english language) configured in sys_ui_message table. We are able to find other langugaes but not for english .2.We are trying to modify the text "please type your request" . And...
I'm trying to setup an email notification that will notify the Incident Technicians group that a new Incident has been submitted by an email sent to our support email address. What I would like the email body sent to technicians to contain:Requested...
Multiple Agent Experience The system assigning cases to them which is none HR chat even if they uncheck their status in the inbox. Awa Capacity is not at in full use. Kindly help troubleshooting this issue. Thank you very much.
Hi Community,I'm trying to get details of AI agent usecase and the record in which the ai agent is used. And I could see the details being stored in table Execution Plan [sn_aia_execution_plan]. But the related record field in which the record should...
Hi Team,We are facing an issue while creating Knowledge Base (KB) articles in ServiceNow.Issue:While pasting content into the KB article, the “Keep Formatting” option / formatting toolbar options are not visible and data is pasted as paragrapgh, even...
I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...
Hi All, We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form) based on the value input in the " Description" field in the incident form. As...
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...