Virtual Agent / Agent workspace - Link pasted in the chat looks white
Hello fam! The link pasted in the Virtual Agent chat window looks white and is unreadable.Any ideas on how we can change the font color?
Forum Posts
sc_task Business rule to move non agent comments from pending to work in progress.
Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...
'Request' and 'Requested For' fields are empty for some of the RITM records
Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...
Change Request template integration with Co-Pilot
Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?
My Co-pilot should tell me the list of actions I need to take from the Dashboard
Can I task my co-pilot to let me know the list of open Incidents for my team
Virtual agent : Service Portal agent chat configurations
Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...
Resolved! Table schema export
As part of a overall project in our company we are building a data dictionary of all our applications. I am able to export the Table data contents to CSV, but I would also like to download the schema itself, I might be daft but I have not been able t...
Resolved! Updated work notes from the old value to the new value.
Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...
Field Style in reference field
I would like a paperclip icon to be displayed in the request_item field of the sc_task table when a file is attached to the record set in the Request item.To meet this requirement, I set the Filed Style as shown below. However, while the icon appears...
How to Remove Recommendation Icon from Incident in ServiceNow?
Hello everyone,I am working with ServiceNow's UI Builder and I'm trying to remove the recommendation icon that appears in the "Incident" section. I have tried the following steps, but the icon is still visible:Deactivating: I made the icon inactive, ...
Resolved! I am not sure why script include is not working
To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...
RITM BEST practice
Hi I have received the requriment where i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog itemis it best practice to do so ??and if yes how ??
Resolved! Scheduled knowledge article reminder notification using flow designer
Hi,I want to send reminder for knowledge article author 90 days before valid to dateFrom 90 days till expiry date it should send every fortnightly reminder.If any script available please share, Thanks.
convert email to PDF
I have written below script to convert email to PDF and attaching to the respective target.But my email body content not fitting to the page in the PDF, please help me on this one var html = "<p>" + current.subject + "</p>" + "<br>" + current.body; ...
