Database view
Want to create a database view on incident table and sys_audit table to show those incidents where work notes have been added by a particular group member. Please help
Forum Posts
About HRSD Task Delegates
Hello developers,I have created a lifecycle event and associated many HR tasks with it. However, when displayed, each task has a Delegate this task button as shown in the upper right corner. I don't want to display this button. Could you please tel...
Hiding Virtual Agent Widget for HRBP Users via HR_Criteria().evaluateById in Agent Chat Config
Requirement I need to hide the Virtual Agent (VA) chat widget on the Employee Center for users who are HR Business Partners (HRBPs). The condition is based on the HR Profile field u_function = 'Human Resources'. Setup HR Criteria: Checks Function is...
Transform Map choice action
I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...
SLAs Templates in excel file
Any idea about what the format for SLAs Template we can used.
Pre-Notification for Password Expiry to users in Teams and VA Chat
Hi Team, I want to configure password expiry notifications sent to users like 3/7/15/30 Days before in Teams and NAVA Chat, where my user records are in other system. We are getting them using LDAP. How to configure this.Please provide any detailed s...
Script to bulk edit "Can Read" in knowledge articles
Hi, I need to edit the "can read" field for a large number of knowledge articles. I have read in several messages here that this is not an OOTB functionality and a script is needed. Since I am not an IT developer and I cannot create scripts, is there...
Collaborate tab in workspaces
Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena
Risk Assessment for change
I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...
Selecting a Knowledge Base in the Portal vs. Search Function
Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
Cannot edit in read-only editor - What is this?
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
How to hide a specific issue category from Virtual Agent chat?
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
Copy multiple attachments from orderguie attachment variables to RITM
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
some fields are hidden on "Update All" / "Update Selected"
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Resolved! Duration field data is not showing correctly in Data Visualization ?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
