A single data visualization, for every HR case that is assigned to GroupA (or was assigned to GroupA at some point), shows the HR Case number, Current Assignment Group, Previous Assignment Group, transfer timing metrics (transfer to/from date and tim...
Hi all,Running custom PowerShell actions on a Windows MID Server (Zurich) and hitting a wall I'm hoping someone has seen.The situation:- OOTB spoke PowerShell actions (ADv2, etc.) work fine - their scripts already live on the MID Server and run in pl...
Hi All, Whenever Impacted CI/Services are removed in the incident form then removed message appears in the activity stream. Attached image for reference. I don't want these CI or service messages to appear in the activity. How to achieve this, please...
Hi All, Can anyone guide me how to establish a connection between ServiceNow Digital Product Release (DPR) with Salesforce Agile Accelerator (Planning) and Copado (CI/CD Pipeline) tools. I do not see OOTB plugins/connector/spoke for this. Any help wo...
Hello Experts, While going through the OOB AI Agent, in many scripts i am finding one variable called agentic_context. Can anyone please help me in understanding how agentic_context value is fetched. It is not passed as any input. Seems it gets the v...
When the Flow Designer updates the record state from Draft to Review, the flow completes successfully and the record is updated in the database. However, the updated state is not consistently reflected on the form immediately. In most cases, the user...
Hi ,I'm working on universal request.I have created a incident from ur and then I want to transfer to different department .I selected not sure in the department type .actually it is closing the existing ur and creating a new one .but i don't want th...
Recently got my PDI for Australia Release and I do not find Change Module-Cannot find Change Pluggin too and when I tried to request a new PDI for Zurich get a message please try again -any advise
As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...
Hi Everyone, I need help on a VA requirement.We have 2 Service Portals one is related to IT & Other is HR.Our requirement is Virtual Agent should search and return articles from both the IT KB & HR KB in one topci, and when the user clicks an articl...
Hello Team, We have issue in production in which we have SLA configured in such a way that based on priority SLA will get attached.Customer is expecting the final SLA it should have cumulative pause duration as well actual elapsed time. Is this funct...
For email notifications, is it possible to use conditional logic for what the email will contain? For instance, if the short description contains "application related request" then add another piece of information like the long description?
How to change the default value on associate record popup view for document table selection from incident to task and also how to change the column filter operation from CONTAINS to IS? Path: On opening active interaction record in SOW and click on m...
Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...
I have a team who uses a rotating phone 24*7 so I created a user named on-call 1 and added the number. However, in order to see the user in experts on-call the user on-call 1 must be in the support group. This creates a problem as on-call 1 shows up...
